Alondra B. Cruz

Business Operations | Account & Client Support | U.S. Market Experience

Guadalajara, Jalisco, Mexico

About

Business Operations professional with 2+ years of experience supporting U.S.-based organizations in cross-border environments. Background in International Business and Commerce, with hands-on experience in account support, documentation processes, and stakeholder coordination.

Experience

  • Servicing Specialist – Account & Operations Support at Real Outsourcing
    Aug 2023 - Dec 2025 · 2 yrs 5 mos

    Supported account processes and documentation for U.S.-based operations Coordinated inquiries, follow-ups, and internal workflows Worked within structured, compliance-oriented environments

  • Cooperative Development Program at University of Sonora
    Aug 2022 - Dec 2022 · 5 mos

    Participated in a program focused on the formation of cooperative organizations (associations) and the development of sustainable, community-based productive projects Collaborated in training sessions led by professionals from the State Secretariat of Economy

  • Independent English Tutor (Part-time) at Self-employed
    Jan 2021 - Dec 2022 · 2 yrs

    Provided one-on-one English language support to learners across different age groups, from children to adult students, in academic and practical contexts Adapted instruction to individual goals, supporting effective communication and confidence development