Berlin, Germany
I am 34 y.o. Mumbai-born guy currently based in Bonn, Germany. After realizing my then current job was restricting my professional growth, I decided to pursue a master's degree in International Business management. Therefore in the year 2018, I started my education while continuing with my job trying my best to juggle both, work and studies, at the same time. After completing my bachelor's degree in automotive engineering in the year 2013, I worked over 3 years in the field of automotive after sales service working for different organisations, ranging from a traditional service centre to innovative start-ups dealing in on-demand automotive services, ultimately gaining extensive knowledge in after-sales, negotiations, customer communications, dealer management systems, organisational processes and strategies. Learning is a lifelong process and comfort zone being an hindrance to personal growth are the two things I believe in. Hence, starting to learn a new language in my late 20s was definitely a new challenge for me. Photography, Sports, Travelling and Entertainment are some of my hobbies for my free time. Motorsports on weekends, especially Formula1 is a ritual.
Responsibilities included: • The entire operations in the region including sales, promotion, and service. • Scouting and on-boarding new vendors (workshops) for the company’s network. • Setting up Service appointments. • Co-ordination with customers and service workshops. • Evaluation of customer satisfaction levels. • Maintaining database of existing and prospective customers. • Carrying out the technical work on the car at the workshop. • Quality checks of vehicle post-repair.
As a Business Development and Service Advisor, I used to: • Arrange car pick-up, supervise the work at the workshop and deliver the car back to the customer. • Attend customers, understand their service requirements, educate them about their concerns, advise them about other car issues they are unaware about, and give estimates. • Scout for new partners for developing the business network.
My responsibilities during my work as a Service Advisor included:- • Greeting customers and scheduling service appointments. • Cataloguing customers concerns and comments. • Writing service orders and descriptions of problems and repairs. • Translating customers’ repair problems into standard repair terminology. • Explaining repairs to customers. • Test-driving vehicles to confirm service repairs. • Estimating the cost and time needed for repairs. • Handling customer complaints.
• Carrying out scheduled maintenance on vehicle • Assisting senior technicians during major repair work.