Delhi, India
• Build and maintain strong, productive relationships with building management and key onsite teams including IT/AV, HR, housekeeping, transportation, and security to ensure seamless workplace operations. • Act as the primary point of contact for local business stakeholders, influencing workplace strategy and partnering closely with business leaders and employees. • Collaborate with the Global Real Estate team to gather, analyze, and provide insights on business requirements and forecasts to support strategic real estate planning. • Oversee soft services including facilities operations, events, food services, transportation, and housekeeping, ensuring high service standards and employee satisfaction. • Design, develop, and implement workplace processes and programs to streamline operations and improve efficiency. • Play a key role in the Site Leadership Council, leveraging the forum to drive site-wide initiatives that strengthen culture and community. • Lead and execute workplace projects in collaboration with cross-functional teams to deliver measurable outcomes. • Ensure robust measures are in place for after-hours facilities emergencies, while promoting workplace safety and compliance. • Conceptualize and deliver in-house events aligned with regional strategy to enhance employee experience and engagement. • Partner with the procurement team to define vendor scope, manage supplier performance, and identify cost and efficiency opportunities. • Coordinate, negotiate, and manage supplier/vendor contracts, including handling escalations and performance issues. • Own and manage the local workplace budget, including office service requests and operating expenses, ensuring adherence to approved budgets. • Ensure compliance with all procurement policies, processes, and governance standards. • Provide leadership, direction, and ongoing support to direct reports to enable high performance and successful delivery of outcomes.
• Transport Management, handling employee transportation program for around 600 transport users handling their grievance, dealing with transport vendors • Organizing Conference, Business Meetings, external Visits, Town halls, Family Visit, Process inauguration, Annual bashes and ensures proper set up of arrangement • Ensuring 100% uptime of all equipments like, Audio Visual equipment, LCD projectors and motorized screens, paper Shredders, Kitchen equipments like, microwave ovens, refrigerators, tea/coffee machines, dishwashers, office furniture etc • Oversees building and grounds maintenance • Ensures security and emergency preparedness procedures and implemented properly • Ensures the facility is clean and maintained according to company policy and procedures • Handles general accounting tasks, such as accounts payable, payroll, petty cash, and budgeting • Oversees and supervises the quality of work for other employees to ensure that all tasks are performed correctly, efficiently, and effectively • Manages and reviews service contracts • Conducts and documents regular facilities inspections • Checks completed work by vendors and contractors • Parking management negotiate the rates with parking vendor and make sure that employees will get hassel free parking facility • Asset insurance of company assets
• Ensure the overall effective day to day running of the office, including managing supplies and coordinating any necessary activities (eg, delivery, fixes, managing building relationships) • Responsible for day-to-day functions of administration department, security, technical equipment’s, and liaison with government bodies • Transport Management, handling employee transportation program for around 900 transport users handling their grievance, dealing with transport vendors • Organizing Conference, Business Meetings, external Visits, Town halls, Family Visit, Process inauguration, Annual bashes and ensures proper set up of arrangement • Negotiate and maintain local facilities contracts related to food and beverage services, janitorial, maintenance, couriers etc. • Continuously improve administrative and operational service provision, processes, and policies to promote internal efficiencies • Responsible for spare parts planning, demanding, stocking & optimum Utilization, Making of daily reports, keeping records & responsible for all types of problem related to given sites • Ensuring 100% uptime of all equipments like, Audio Visual equipment, LCD projectors and motorized screens, paper Shredders, Kitchen equipments like, microwave ovens, refrigerators, tea/coffee machines, dishwashers, office furniture etc • AMC for all equipment like UPS, Precision AC & also for fire system, CCTV, Access Control system ,Adherence to Planned preventive maintenance (PPM) program to ensure all equipments in good working order. It included; 52 week maintenance planner, preventive maintenance procedure, log books, checklists, work instructions, incident report • Maintenance of Air Handling Units, Precision AC units for servers, operation & maintenance of UPS, Routine interiors repairs & painting jobs, Carpentry & plumbing services • Parking management negotiate the rates with parking vendor and make sure that employees will get hassel free parking . • Asset insurance of company assets
• General Maintenance of office equipment • Facility Sanitation and Cleanliness • Physical inventory of H/k and pantry consumables and crockery • Organizing Conference, Business Meetings, external Visits, Town halls, Family Visit, Process inauguration, Annual bashes and ensures proper set up of arrangements • Provide guidelines to security staff to handle various securities related matter and instruct them accordingly • Plan take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and civil works pertaining to the facility
• General Maintenance of office equipment. • Physical inventory of H/k and pantry consumables and crockery. • Organizing Conference, Business Meetings, external Visits, Town halls, Family Visit, Process inauguration, Annual bashes and ensures proper set up of arrangements. • Corporate Lunch/Dinner • Food Management timely and accurate projection, Menu Planning, Employee Feedback • Ensuring 24 X 7 close monitoring of all control points including entry & exit. • Provide guidelines to security staff to handle various securities related matter and instruct them accordingly.