Taguig, National Capital Region, Philippines
Goal-driven professional with background in banking and financial services in a multinational and culturally diverse company with exceptional working experience in providing customer care, workforce management and operational support. Team- player and has a strong interpersonal skills with the ability to professionally communicate across multiple levels and effectively collaborate with others to drive results. Demonstrates reliability and work independently with utmost integrity.Amenable to work in a fast-paced environment and has the ability to adapt quickly.
Sanctions Screening check. Handles Ready-for-hire stage and responsible for background check/screening for newly hired candidates via SNOW and WD integration following the Global policies and guidelines. Adjudication recommendations to HRG. Adherence to risk & control and audit policies.
Sales quality assurance to avoid risk. Call monitoring to ensure all closed sales are within the policy, proper guidelines and credit agreement. Loans approval. Adherence to risk & control and audit policies.
Real-time monitoring to ensure compliance. Critically and analytically minded to assess call volume patterns that can impact the operations performance. Attendance tracking. Plotting of time-off requests and approvals. Escalations of availability and occupancy issues to Operations Manager. Proper escalations of any technical issues to Command Center. Daily and timely reporting of performance trends to operations. Multi-tasking, answering issues/queries using Avaya while generating reports and monitoring the team’s real-time schedule adherence. Ensure daily logs and escalations of unnecessary logouts. Assessment of performance trends per interval to minimize risk. Processing of LOA request. Proper tagging of officer’s status in eWFM. Provide real-time feedback to operations. Efficient in using MS office tools to maintain accuracy of files and reports. Provide assistance to operations when needed ( PW reset/SNOW tickets/ general queries, etc). Adherence to risk & control and audit policies.