Campbell Hall, New York, United States
SHRM-CP, Experienced Store Manager with a demonstrated history of working in the retail industry. Strong Sales Professional skilled in Sales, Customer Service, Consumer Electronics, Management, Payroll Management, and Leadership. Looking to transition into a Human Resources position.
Met and exceeded daily and monthly sales goals Recruited,hired and completed onboarding of new employees Completed new hire training and additional training for tenor employees Provided daily coaching to meet and exceed metrics and provide great customer experience Managed weekly payroll based on needs of the business and controlled costs Created schedule and ensured adherence Built relationships with local businesses and formed partnerships to promote our products to drive additional traffic
Trained and developed new and tenor employee’s. Helped roll out system enhancements to support operations initiatives. Ensured good customer service experience in store location by developing NPS KPI’s. Proactively helped representatives position different products and services when they were struggling. Learned each representatives coaching style to ensure being coached effectively
Qualified and recommend complete solutions based on customers’ needs and wants. Stayed current on emerging technologies in the wireless and technology industries
Manage multiple projects associated with sales chat and ISO marketing team with minimal supervision. Point of contact for outsource vendors in regards to sales training, operations and general Verizon Wireless business questions. Facilitate and follow up on conference calls with internal employees and external contacts. Create and implement sales trainings for outsource vendors along side of the Work Force Development Team. Track completion ratios for the outsource vendor sales trainings. Evaluate sales chat transcripts, report issues, review opportunities of improvement and track feedback