Sacramento, California, United States
Proven leader in high-stakes environments, notably where I enhanced dispatch operations effectiveness and customer satisfaction. Skilled in Dispatch Software and adept at fostering teamwork, I achieved significant improvements in route planning efficiency and operational performance, demonstrating exceptional problem-solving and interpersonal communication abilities.
Coordinate and dispatch traffic control teams to various job sites. • Plan and adjust daily/weekly schedules based on project needs and staff availability. • Re-route personnel and equipment in real time to Coordinate and dispatch traffic control teams to various job sites. • Plan and adjust daily/weekly schedules based on project needs and staff availability. • Re-route personnel and equipment in real time to handle delays or changing conditions. • Communicate clear instructions and updates to field crews. • Respond promptly and professionally to client inquiries and service calls. • Track crew locations and job progress using GPS and dispatch systems. • Verify that teams have proper traffic control plans, signage, vehicles, and equipment. • Ensure all dispatched operations comply with safety, DOT, and company standards. handle delays or changing conditions. • Communicate clear instructions and updates to field crews. • Respond promptly and professionally to client inquiries and service calls. • Track crew locations and job progress using GPS and dispatch systems. • Verify that teams have proper traffic control plans, signage, vehicles, and equipment. • Ensure all dispatched operations comply with safety, DOT, and company standards.
Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information
As an MCC Operations Supervisor, I will ensure a safe and on-time delivery service to our customers, ensuring that equipment and drivers comply with DOT and company safety regulations. I disseminate information to the field accurately and timely while providing decision-making support that includes performance, cost controls, and maximizing the utilization of drivers and equipment. I actively and efficiently monitor a 24/7 multi-line telephone system, responding to incoming calls from customers. I work closely with managers and drivers, providing them with leadership guidance to help solve operational/maintenance breakdowns and improvement opportunities. I source, coordinate, and monitor rental equipment, providing comprehensive reports on issue resolution.