Allen Yong

MSc (Hons) in Luxury, Hospitality & Innovation | Master in International Management | BSc (First Class Hons) in Sustainability & Innovation

Australia

About

Experience

  • Resort Concierge at Crown Resorts
    Feb 2026 - Present · 6 mos

  • Marriott Bonvoy Loyalty Executive at Sheraton Grand Mirage Resort, Port Douglas
    Oct 2025 - Feb 2026 · 5 mos

    • Taking care of Marriott Bonvoy's most loyal elite members from Silver to Ambassadors, ensuring personalised recognition throughout their stay • Coordinated room allocations, upgrades, bespoke amenities, welcome gifts, and special requests in line with elite member benefits and brand standards • Facilitated seamless check-in and check-out experiences using Opera PMS, maintaining accuracy, efficiency, and a high level of guest satisfaction

  • Marriott Bonvoy Loyalty Ambassador at The Ritz-Carlton Hotel Company, L.L.C.
    Feb 2025 - Oct 2025 · 9 mos

  • Luxury Hospitality Intern at Bulgari Hotel Paris
    Aug 2023 - Dec 2023 · 5 mos

    • Cross-trained in room service, butler, marketing and public relations departments • Executive assistants to VIP clients • Completing room service orders in accordance with Leading Quality Assurance (LQA) service standards. • Quality assurance in rooms' mini bars and amenitities, personalised to guest preferences.

  • Management Intern at Mandarin Oriental Hotel Group
    Apr 2022 - Jul 2022 · 4 mos

    • Marketed seasonal restaurant and bar offerings to clients • Trained new colleagues on international Leading Quality Assurance (LQA) service standards and sustainability standards • Restaurant server in Mandarin Grill, Kuala Lumpur's Top 45 Restaurant