Gurugram, Haryana, India
Goal Oriented | Smart Worker | Good Listener | Team Builder | Initiator | Quick Learner | Spontaneous
1.Communicating with Internal and External Stakeholders (eg: Payment Gateways) to escalate any issue regarding tools, product, transactions, user complaint etc. through Salesforce, JIRA. 2.Creating, updating and maintaining process documents on Confluence. 3.Responsible for Internal Audit of entire team to analyse and identify knowledge gap, will issue and try to bridge the gaps. 4.Proactive involvement in process improvement and streamlining to enhance business metrics like TAT, quality etc. 5.Responsible in creating and publishing daily, weekly and monthly KPIs. 6.
1.Worked in a Gaming organisation, where I was responsible for handling end to end process of Fraud Detection and Withdrawal Processing. 2.Responsible for detection, prevention and minimisation of fraudulent activities like Collusion, Money laundering, group fraud etc 3.Using decision making ability to reduce transaction lose,improve user experience. 4.Processing of transactions within TAT ensuring quality and internal/external Compliance. It also includes checking the KYC of users. 5.Deep analysis of User Gameplay and transactions which has helped in 50% of Automation in processing. 6.Making sure all user queries are addressed promptly and timely to ensure best user experience. Assisting stakeholders with product and live issues.
1. Worked as SME/Mentor for the new hired team members. 2. Experience in mentoring 4 teams of 10-15 associates by providing process knowledge, taking session & conducting assessments 3. Publishing daily, weekly reports for agents and analysing their performance. 4. Providing performance feedback.
1.Working in operations related to risk and compliance for an Ecommerce giant across multiple geographies. 2.Responsible to deliver high quality performance consistently while working on critical Compliance and AML investigations. 3.Focusing primarily on an improved client experience and greater partnership for an enhanced business performance. 4.Dedicated to protect sensitive information's of customers from Cyber Attacks like Hacking, Identity Thefts, Phishing, social engineering scam. 5.Responsible for safeguarding all the financial transactions by determining any potential fraud action. 6.Dedicated to investigate with the provided information on the tool to identify and eliminate any possible fraud and provide better customer experience. 7.Interaction with the customers over call around the world (mainly North America and Great Britain) to validate information. 8.Processing all the transactions within Service Level Agreement and ensuring desired quality. 9.Responsible for handling and utilizing sensitive information of customers. 10.Utilizing decision making ability to the best so as to reduce the losses of the organization as well as customers.
1. Done internship in the field of networking. 2. Worked on different types of networks i.e., LAN, MAN and WAN. 3. Worked on wireless networking including WLAN, wireless transmission, wireless devices. 4. Learned and practically worked on mobile networking which included topics like GPRS, 1G, 2G, 3G, bluetooth, roaming, MODEM. 5. Worked on networking protocols i.e., IEEE 802.2, 802.3, 802.5, 802.11. 6. Got working knowledge of some other protocols like ALOHA (pure and slotted), CSMA, CSMA -CD etc. 7. Got the knowledge and practically worked on networking devices used by the company.