Gurugram, Haryana, India
With over 4 years of experience in Human Resources, I specialize in recruitment and operations, with a proven ability to manage employee queries, update SOPs, conduct reference checks, and oversee the full employee lifecycle, from onboarding to offboarding. I hold a Postgraduate Diploma in International Business Operations from IGNOU, New Delhi, which equipped me with strong operational and business management skills. A skilled multitasker and problem solver, I am dedicated to delivering high-quality results, fostering positive employee experiences, and ensuring exceptional service for all stakeholders.
My experience in handling key HR processes like offers, hiring, termination, and maintaining accurate employee records in systems like PeopleSoft, SharePoint, and AARI highlights my proficiency in HR systems and process management. Additionally, my responsibility for managing exception requests and auditing team work demonstrates a strong focus on accuracy and compliance. Collaboration with the UK HRSSC team further emphasizes my ability to work effectively across regions and teams. All of this showcases the capability in ensuring HR operations run smoothly while maintaining high standards.
I identified and sourced qualified candidates using various recruiting tools, ensuring their qualifications matched job requirements. I conducted video screenings, reviewed resumes, and maintained strong relationships with candidates to create a positive hiring experience. I also developed a standardized form to track applicant progress and used ATS systems like Fieldglass and Beeline to recommend candidates to hiring managers. Managing a requisition load of 7-10 non-IT roles, including Program Managers, Business Analysts, and HR Generalists, I ensured smooth coordination for interviews while maintaining a pool of potential candidates for future roles.
I handled inbound calls and provided chat support to assist customers with their Amazon orders, addressing issues such as wrong, missing, or defective items, as well as empty box deliveries. I identified, investigated, and resolved order and payment-related queries. Additionally, I assisted account owners and customers with Payment Gateway questions, offering basic integration support for website-to-gateway connections and troubleshooting errors caused by connectivity issues.
I assisted customers and provided support via chat, while also supporting restaurant and delivery partners over calls. I addressed customer inquiries, resolved issues such as wrong or missing food items, spoiled orders, and payment-related queries. Additionally, I sent Goodie Bags and ensured customer satisfaction with timely and effective resolutions.