Oakville, Ontario, Canada
Currently enrolled in the University of Waterloo's Bachelor of Arts program, I am specializing in Legal Studies with a minor in Human Rights and an expected graduation in 2028. My recent roles as an Orientation Leader at the University of Waterloo and a Sales and Marketing Associate at Global Xpress have shaped my competencies in time management, communication, and organization.
- Providing administrative support to the planning of a conference, the parliamentary secretariats, and incoming and outgoing delegations - Assisting with special events and projects - Researching, drafting and preparing briefing notes and communication material for branch initiatives - Providing customer service support at the information desk, outdoor kiosk or at the coat check
- Supported and guided up to 100 incoming students alongside peers, easing their transition to university and fostering a welcoming environment - Promoted collaboration and inclusivity by modeling Orientation’s six guiding principles, contributing to a positive and engaging student experience - Partnered with faculty, WUSA, and the Student Success Office to showcase campus resources and strengthen student connections within the broader university community
- Used Outlook, Excel, and Teams to manage customer communication, improving response times and keeping sales activities organized - Conducted market research and connected with new clients, creating opportunities that supported sales growth - Prepared quotes, managed orders, and tracked everything in QuickBooks, making workflows faster and more reliable - Optimized processes that improved sales reps’ efficiency by 60%, allowing the team to exceed goals within one work term - Completed all tasks assigned (and more) with such efficiency that leadership had to create additional projects, showing initiative and strong time management
Eid in a Box aids families in need from various households by assembling Eid gift boxes annually for donation. My responsibilities include: - Lead volunteers each year to assemble and distribute Eid gift boxes for families in need - Organize donations and tracked supplies to make distribution faster and more effective - Manage crowdfunding page that raised funds and allowed the program to grow and support more families annually
- Delivered fun and safe experiences for guests, which encouraged repeat visits and positive reviews - Organized activities that kept events running smoothly and improved customer satisfaction - Handled transactions accurately while promoting memberships and party packages that increased revenue - Provided quick solutions to customer concerns, helping maintain a welcoming environment even during busy times - Responsible for processing customer transactions accurately and efficiently, including cash, credit card, and electronic payments, while adhering to the company's cash-handling policies and procedures