Lisbon Metropolitan Area
Building the future of Organisations
Embracing the Remote first lifestyle, I established Crypstak.com, a cutting-edge full-stack Web3 design agency. Our journey began with notable projects, setting the stage for our innovative approach in the Web3 space. I've lead a diverse remote team across the globe, orchestrating multiple projects in both Web2 and Web3 domains. This role has helped me hone my leadership skills, especially in coordinating and synchronising multifaceted teams to achieve optimum project outcomes. By partnering with prominent figures in the Web3 ecosystem, we significantly reinforced Crypstak's industry presence, showcasing our expertise and building a strong brand reputation. Our focus extended beyond technical project management to include overseeing sales strategies, pipeline management, and financial health, ensuring sustainable business growth. A key part of this was cultivating a robust professional network, which was instrumental in business development and client acquisition strategies. In response to the volatile Crypto market, we initiated diversification strategies, demonstrating adaptability and strategic foresight in safeguarding the company’s future. A strong advocate for exceptional customer service, we ensured client satisfaction at every touchpoint, reflecting Crypstak’s commitment to quality and client-centric values.
Co-founded an innovative grocery delivery subscription service, rapidly scaling to cater to over 200 regular customers, championing local and sustainable produce. Our strategic approach and data-driven marketing and sales strategy propelled the business to a 300% revenue increase within the first 18 months. Led the implementation of a scalable logistics system, boosting delivery efficiency by 40% while consistently achieving high customer satisfaction scores, a testament to our operational excellence and commitment to quality service. This venture was more than a business; it was a journey in resilience and adaptive leadership. We successfully navigated the complexities of lockdown easing and the challenges in a highly regulated industry, learning valuable lessons in navigating uncertainty and fostering business growth under pressure.
In a pivotal year at Oracle, I honed my technology sector knowledge, which allowed me to excel as a Sales Support Account Manager. My proactive engagement beyond my core responsibilities, including cloud integrations and programming initiatives, broadened my expertise and created a vast network across the company's lines of business. My strategic navigation through the corporate landscape led to successful project outcomes and valuable insights into large-scale operational dynamics. My leadership skills came to the forefront as I spearheaded a team of 14 to orchestrate a charity event for Oracle, successfully rallying 120 employees and raising £16,000 for Help for Heroes. On the customer engagement front, I spearheaded the development of a web portal for key clients like BT and Vodafone, enhancing the customer experience and fostering high-value relationships. This initiative, coupled with my commitment to customer satisfaction, directly contributed to an additional revenue of £89,000. My role as a primary customer liaison underscored my ability to manage significant accounts and deliver results that echoed throughout the company.