Wolverine, Michigan, United States
Exceptionally skilled logistics management specialist with thirteen years of federal working experience, including multifaceted strategic level supply chain coordination and administrational activities. Detail oriented, self-motivated and dedicated to maintaining the highest standard of customer service.
Serves as a focal point for UFMC regarding all incoming and outgoing actions, both routine and non-routine in nature. Provides for the primary interface, liaison, and coordination for variety of projects and taskings assuring priority actions and those of particular interest to the Directorate are properly executed. Orchestrates taskings to ensure critical actions are properly handled within prescribed timelines and takes into consideration identified mission and operational requirements. Reviews and analyzes projects for quality, appropriate levels of coordination, consistency, logic, soundness of recommendations and compliance with established objectives. Advises on administrative matters coordinating actions through appropriate General Officer command-level channels. Assigns recurring and one-time work requirements, establishes priorities, provides instructive and guidance, reviews work for accuracy and completeness, and recommends better work methods for efficiency and effectiveness.
• Assist the Director of Food & Beverage in rebranding the image of resort restaurant and eating facilities. • Manage calendar and meeting invites with personal and professional schedule. • Prioritize the Director’s emails and phone calls, flagging anything urgent or time sensitive. • Gather and prepare pertinent documents for meetings and briefs.
• Organized food service and facility for corporate events, meetings, and weddings. • Ensured all details and aspects of each event met resort and customer standards by partnering with sales and conference management. • Supervised the event staff, culinary staff and setup crew within the resort. • Worked closely with general manager & owners to maintain brand standard of the resort. • Managed all guest complaints through our internal surveys, social media outlets and face to face. • Established mandatory customer service training programs for all customer-facing employees. • Created and ran weekly reports highlighting strengths and weaknesses for each department throughout the entire resort, with established projected goals that were analyzed amongst management. • Participated as an “undercover shopper” to evaluate and provide constructive feedback, which was used for continued growth among employees and process refinement.
• Assisted the Director of Food & Beverage in rebranding the image of the fine-dining restaurant. • Provided high level administrative support, coordinating schedules, emails and meetings. • Established mandatory customer service training program for all customer-facing employees. • Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve higher percentage in daily orders served with minimal labor or overhead costs. • Created and executed employee training, developed personal growth opportunities for employees and initiated corrective actions/improvement plans for employees. • Led efforts with human resources on seasonal recruiting, interviewing and hiring for the outdoor restaurant, Cabana. • Continued to educate and train standard operating procedure for all employees within Vintage, Sagamore and Cabana. • Partnered with bartenders to create and introduce signature cocktails, allowing guests a continued variety of options. • Supervised daily restaurant operations and assisted with menu planning. • Communicated job expectations to employees, as well as planned, monitored and enforced Boyne Basics, Boyne policies and productivity standards, among employees. • Strived to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
• Rapidly adapted extensive experience in team building in arduous environments that accelerated team building and camaraderie amongst resort staff. • Inspired and encouraged peer employees by exhibiting self-motivation and the ability to focus on the resort’s goals and vision while processing guest check-ins, proactively answering common guest questions and creating the best guest experience. Commended for innate attention to detail in this role.