Alina Osipova

Customer service management

Tilburg, North Brabant, Netherlands

About

Currently working as Logistic Coordinator

Experience

  • ID Logistics (Full-time · 1 yr 1 mo)
    • Customer Service Manager
      Apr 2026 - Present · 4 mos

    • Logistics Coordinator
      Jul 2025 - Apr 2026 · 10 mos

  • EDCO Eindhoven BV (Full-time · 3 yrs)
    • Key Account Coordinator/ New business Team
      Jul 2024 - Aug 2025 · 1 yr 2 mos

      As a Key Account Coordinator at EDCO Eindhoven BV, I successfully managed export orders and reservations for customers outside Europe, ensuring efficient order and delivery planning. • Facilitated communication between departments to address customer needs promptly. • Acted as a problem solver, resolving any issues that arose to ensure customer satisfaction.

    • Inventory en proces control specialist
      Feb 2023 - Jul 2024 · 1 yr 6 mos

      In my role as an Inventory en Proces Control Specialist at EDCO Eindhoven BV, I managed inventory stock levels, researched discrepancies, and analyzed operational process issues. I conducted aftersales service research, created reports on work performance, and supported departments with systematic errors. My skills in stock control, data analysis, and problem-solving were instrumental in ensuring efficient operations and customer satisfaction.

    • Logistics Coordinator
      Sep 2022 - Feb 2023 · 6 mos

      • Coordinated the expedition department at EDCO Eindhoven BV, overseeing a team of 10-15 people to ensure orders were processed and shipped on time. • Organized workflow, created schedules, and enforced safety regulations to maintain efficiency and quality standards.

  • Logistic kantoor medewerker at Greenpack
    Jan 2019 - Sep 2022 · 3 yrs 9 mos