Bucharest, Bucharest, Romania
Results-driven and people-oriented professional, recognized for exceeding service standards and outpacing performance goals. Adept at business networking, allocates resources and strives to create work partnerships, liaising well with colleagues and stakeholders. Has a keen eye for metrics and performance indicators. Huge Star Wars fan. Acting enthusiast.
▪ Training new hires ▪ Team coordination ▪ Escalation management ▪ Analyzing trends within our activity, identifying and addressing gaps ▪ Assisting team members with challenging tasks ▪ Managing high-visibility tasks ▪ Extracting metrics and communicating them to our executive management
▪ As a Reference Fulfillment Specialist I am the main contact person for customers' reference requests, for North America and Latin America - Brazil, top priority products. ▪ I facilitate Sales Teams with customer reference information, assets or activities (sales reference calls or site visits), in order to help them close deals. ▪ I work both independent and with other team members of the organizations. During my investigations I also keep track of information regarding new customers that have not yet been recruited, thus helping the Reference managers with reference customers lists. ▪ Proactively I help the sales force by providing them new assets or name lists for their open deals. ▪ I keep track of the activities between prospect customers and reference customers ensuring data accuracy. I am also updating weekly reports for top priority products, ensuring all the information is captured and accurate for further analysis. ▪ I have global customer experience, and multicultural background. I constantly interact with people worldwide in order to set up meetings, calls, site visits between potential customers and reference customers.
▪ Picking up tourists at the airport; ▪ Guiding tourists through the main attractions of Bucharest and abroad; ▪ Accompanying Romanian dignitaries on delegations abroad; ▪ Managing the logistics aspects of the delegation; ▪ Managing unforeseen situations that may occur; ▪ Arranging meetings; ▪ Participating to meetings in institutions such as the European Parliament or the European Commission; ▪ Translating and interpreting.
▪ analyzing potentially fraudulent transactions; ▪ permanent monitoring of the accounts' financing sources; ▪ monitoring transactions based on the customers' spending behavior; ▪ decision factor in blocking or closure of cards and accounts; ▪ deciding upon accepting or rejecting customer applications; ▪ analyzing and tracking confirmed fraudulent activity; Accomplishments: ▪ uncovered several transaction fraud patterns; ▪ uncovered a money laundry attempt