Penang, Malaysia
A seasoned financial services professional with 33.5 years of experience, specialising in operations management, account servicing, and credit loan administration, with strong expertise in Malaysia and cross-border shared services. Began career with Hong Leong bank as management trainee before progressing to branch manager . Joined OCBC in 2005 where I was a pioneer of the e2Power initiative, contributing to the establishment of the Penang Hub Centre. Based in Penang, with regular engagement with headquarter Kuala Lumpur & group office Singapore , supporting Corporate and Shared Services functions for few years Possess regional shared services leadership, including two years as Functional Head of Account Services, Singapore, overseeing cross-country service delivery. Passionate on people development, having served as a part time Career Best Trainer for new joiners over multiple years. Led Operational Excellence initiatives for two years, driving efficiency, process optimisation, and service quality improvements. In 2025, entrusted with the responsibility of reshaping the organisational structure, and subsequently appointed as Head of Centre of Excellence effective 1 July 2025.
Joined e2Power / OCBC Penang