Venezuela
Senior Technical Project Manager and Technical Program Manager with 10+ years of experience delivering complex software, SaaS, web, and AI-enabled systems for US, Canadian, and LATAM clients. I specialize in leading distributed engineering teams, stabilizing high-risk initiatives, and building scalable, repeatable delivery processes across the full software development lifecycle (SDLC). My background spans digital agencies, product teams, and AI-driven environments, with hands-on leadership across WordPress at scale, SaaS platforms, cloud infrastructure (AWS, Rocket.net), DevOps and CI/CD workflows, and third-party integrations. I frequently operate as the technical escalation point for production issues involving performance optimization, security, infrastructure, and reliability (Cloudflare, email deliverability, plugin and dependency risk). I’m known for bringing clarity to ambiguous or high-pressure situations by aligning stakeholders, engineering teams, and business goals. This includes capacity planning, risk mitigation, delivery forecasting, roadmap execution, and restoring control to inherited or failing projects. I work comfortably across time zones, leading globally distributed teams and coordinating delivery for multiple concurrent initiatives. Tools and methodologies I regularly work with include Agile (Scrum and Kanban), Jira, Confluence, SDLC governance, incident management, QA and release processes, and cross-functional collaboration with product, engineering, design, and client stakeholders. While my role is primarily leadership-focused, I maintain a strong technical foundation (APIs, cloud hosting, Node.js integrations, Python/SQL analysis) to communicate effectively with engineers and make sound delivery decisions. I value well-structured teams, clear accountability, and environments where technical excellence and sustainable delivery are prioritized. Open to discussing senior technical delivery and program leadership roles in high-impact, well-structured teams.
Directed delivery and operational coordination across 30–50 concurrent client engagements spanning WordPress, WooCommerce, Shopify, Webflow, hosting infrastructure, and third-party SaaS integrations. Managed high-risk technical escalations involving Cloudflare security layers, DNS/CDN conflicts, SMTP and transactional email systems, plugin vulnerabilities, performance degradation, and production outages. Led globally distributed engineering teams across multiple time zones, coordinating development, QA, deployments, and emergency response workflows under aggressive delivery timelines. Designed standardized staging, QA, deployment, and plugin maintenance procedures across a large multi-client portfolio, improving delivery consistency and reducing post-release defects. Partnered closely with leadership on scope management, operational planning, resource allocation, risk mitigation, and client retention strategies. Frequently inherited unstable or poorly defined projects and restored delivery momentum through technical clarification, stakeholder communication, and structured execution planning. Leveraged AI-assisted workflows and automation tooling to accelerate investigations, operational planning, QA coordination, and delivery execution across a high-volume client portfolio.
Led end-to-end delivery of AI-integrated and data-driven software systems for clients across LATAM, the US, and Canada. Managed cross-functional teams delivering NLP and analytics solutions, achieving ~25% reduction in time-to-market. Implemented process automation and data-informed planning (Python / SQL-assisted analysis), improving team utilization and forecasting accuracy. Oversaw client onboarding and large-scale rollouts, supporting thousands of end users with high adoption rates.
Resident Civil Engineer with the Architect and Consultant on various projects. Direct involvement in all aspects from kickoff to final handover
Managed multi-million-dollar engineering and automation projects, including a $13.4M fully automated robotic parking system. Led teams of 50+ engineers and technicians across design, construction, and commissioning phases. Delivered projects with 100% inspection pass rates, on schedule and within budget.
Planning, monitoring, and updating progress for construction efforts. Comprehensive supervision and quality control for concreting and finishing works.