Saida Ed-Dekermane, South Governorate, Lebanon
With over 12 years of experience in the power generation and industrial sector, I am currently seeking career opportunities in the Gulf region (KSA, UAE, Qatar). I bring strong expertise across aftersales, spare parts, and operations management, with a proven track record in leading teams, improving business performance, and driving revenue growth. Currently, I serve as Chief Operating Officer (COO) in a family business, where I oversee operations, business performance, and strategic development. Previously, I held the position of Aftersales Head of Department at one of the leading companies in Lebanon, where I led aftersales strategy, managed operations, and developed high-performance teams. I have extensive experience working with leading generator and engine brands such as FPT, Yanmar, Perkins, and Volvo, supporting customers across maintenance, spare parts, and performance optimization. In addition, I have strong cross-sector experience in heavy machinery, forklifts, construction equipment, and power tools, which has strengthened my technical and commercial capabilities across multiple industries. Core expertise: • Aftersales Strategy & Operations • Operations & Business Management • Spare Parts Sales & Procurement • Sales Engineering & Business Development • Key Account Management • Revenue Growth & Profitability Optimization • Team Leadership & Performance Management I am open to senior opportunities in the GCC region where I can contribute my experience and continue growing in a dynamic environment.
I am the COO at World of Parts - WTS, a specialized supplier of high-quality diesel engine spare parts, located in Saida, South Lebanon. We focus primarily on FPT (Fiat Powertrain Technologies) and Yanmar components, while also offering a comprehensive range of OEM spare parts for various other diesel engine brands. With deep market knowledge and a commitment to reliability, we serve workshops, fleets, service centers, and industrial clients who require durable and authentic spare parts to keep their operations running smoothly.
Managed the supply chain operations for all types of light & heavy-duty machinery. Oversaw wholesale operations for diesel power spare parts: FPT, Yanmar, Perkins, Volvo, Lister Petter, Cummins, and more. Proficient in E-catalogs for power generators and spare parts identification. Lead daily operations across procurement, warehousing, logistics, and distribution. Collaborated with CEO and sales team to identify growth opportunities and support market expansion. Strong technical knowledge of heavy-duty machinery parts. Excelled in B2B sales, aftersales management, procurement, logistics, and accounting operations.
Customer Support Handle inquiries, complaints, and service requests. Provide product guidance and troubleshooting assistance. Ensure issues are resolved in a timely and professional manner. Warranty & Repairs Manage warranty claims and repair processes. Coordinate with technicians or service centers for repairs/replacements. Service Scheduling Arrange maintenance, installation, or servicing appointments. Maintain service records and follow up on service intervals. Parts & Accessories Recommend and sell spare parts, upgrades, or accessories. Manage stock levels and logistics for service parts. Customer Relationship Management (CRM) Build long-term relationships with clients. Follow up on services, satisfaction surveys, and loyalty programs. Documentation & Reporting Keep records of customer interactions and service history. Report recurring issues or feedback to product and quality teams.
Led the aftersales department, overseeing all aspects of maintenance, spare parts, purchasing, logistics, claims, and rental services. Communicated consistently with customers to obtain opinions on product and service quality and work on further enhancement. Assisted clients in solving difficult issues and complaints thus earning their loyalty and trust. Built and maintained strong relationships with clients to encourage repeat business, which resulted in a 30% improvement in customer retention. Handled finer details of the contracts and notified customers about impending lapsed contracts leading to a 25% growth in renewals of contracts. Administered teams in post-sales departments under management to meet targets achieving a 15% improvement in department performance. Drafted and submitted periodic reports regarding post-sales function, which contained data that shaped business strategies.
Supported the management of the aftersales team, providing coaching and mentorship to enhance service delivery and team morale.
Managed spare parts inventory, ensuring availability and timely order fulfillment, reducing lead times by 10%. Developed relationships with suppliers to optimize purchasing processes and reduce costs.
Delivered exceptional customer service, addressing inquiries and resolving issues effectively. Analyzed customer feedback to enhance service offerings.