Delray Beach, Florida, United States
I build and run the operational backbone of distributed programs — the systems participants move through, the automations that keep things moving, the live event production that makes it all run at scale. For the past four years I've owned end-to-end technical and operational delivery for cohort-based programs, supporting the journeys of ~2,500 participants across simultaneous active cohorts. The work spans CRM architecture, workflow automation, internal systems, communications, onboarding and lifecycle management, and the kind of cross-functional coordination that keeps everything running without dropping critical threads. My stack: GoHighLevel (advanced), Make.com, Zapier, HubSpot, Mailgun, Kajabi, Shopify, Streamyard, Zoom. I'm a daily user of AI tools — Claude, ChatGPT — across process design, drafting, analysis, and decision-making. What I'm best at: taking undefined operational problems, building working systems, and being the reliable person a team can run on. Currently open to fully remote roles in Program Operations, People Operations, Revenue/Marketing Operations, or Technical Program Management. Open to W2 or contract. Most interested in venture-backed startups and mission-aligned organizations where operations is treated as the foundation that makes everything else possible. Reach out: [email protected]
Tech operations and client care support for a relationship coaching company. • Built and maintained GoHighLevel automations including nurture sequences, form-completion workflows, and custom-object tracking systems • Configured inbound email routing via Mailgun; managed Kajabi course content and course-side client experience • Drafted and deployed email and SMS campaigns supporting live coaching calls and program launches • Produced weekly multi-platform livestream via Streamyard; ran live event production for group calls of up to 50 participants • Processed Zoom attendance reports and segmented audiences for downstream campaigns • Provided client-care responses across email and SMS channels
Own end-to-end technical and operational delivery of multi-month cohort-based leadership programs serving up to 200 participants per cohort. Supported the journeys of ~2,500 participants across tenure. • Designed and built complete GoHighLevel dashboard infrastructure from scratch — separate participant and volunteer-staff layouts, consistent URL structure, single source of truth across simultaneous active cohorts • Produce live Zoom programming for cohorts up to 200, including breakout-room orchestration at scale; zero major technical failures across tenure • Built and maintain workflow automations across GoHighLevel, Make.com, Shopify, Kajabi, and Mailgun • Onboard and train volunteer staff cohorts on program technology and process; serve as the technical escalation point during live events • Consolidated three-vendor sweatshirt fulfillment into a self-managed Printful + Shopify operation, reducing coordination time by ~85% • Direct project-management relationship with student team captains; resolve in-cohort technical and operational issues in real time
client management, scheduling, small business operations