London Area, United Kingdom
I'm an experienced Project and Programme Manager with a strong track record of delivering complex business transformations and operational improvements across diverse industries. Over the past 8 years, I've specialised in establishing PMO functions, leading cross-functional teams, and driving change initiatives that deliver measurable results. Currently at British Airways, I manage workforce planning and resource deployment for teams of up to 60 people, whilst leading multiple change projects in fast-paced operational environments. My approach combines strategic thinking with hands-on delivery - whether that's implementing new EAM systems that improve asset visibility, securing £25m in commercial contracts, or delivering cost savings of up to £1.5m annually. What sets me apart is my ability to navigate complex stakeholder landscapes and build consensus across diverse groups - from trade unions to senior leadership teams. I've successfully managed the integration of businesses, coordinated regulatory compliance initiatives, and established governance frameworks that outlast individual projects. My experience spans both Agile and Waterfall methodologies, and I'm equally comfortable leading technical implementations and managing commercial negotiations. Throughout my career, I've consistently been brought in to solve challenging problems - setting up trading desks, establishing PMO functions, and driving operational excellence in resource-constrained environments. I thrive in situations where others might struggle, building sustainable solutions whilst ensuring stakeholder buy-in and regulatory compliance. I'm passionate about creating positive change within organisations and helping teams achieve their potential. Whether establishing new processes, implementing technology solutions, or managing complex programmes, I focus on delivering outcomes that make a real difference to business performance. Currently exploring new opportunities where I can apply my programme management expertise and change leadership skills to drive transformation in dynamic, growth-focused organisations.
In this senior leadership role, I manage workforce planning and resource deployment across multiple operational areas, leading 8 direct reports and coordinating 60 indirect team members in high-pressure aviation environments. My key focus has been optimising resource allocation through strategic workforce planning projects whilst serving as a cross-functional business partner to identify operational risks and opportunities. I've successfully managed multiple resource improvement and change initiatives in a fast-paced, resource-constrained environment, consistently delivering efficiency improvements aligned with strategic operational objectives. A significant aspect of my role involves stakeholder relationship management, particularly with trade unions, ensuring compliance with collective agreements whilst achieving resource efficiencies. As deputy to the Head of Resource Planning and Delivery, I provide strategic leadership across diverse operational areas, supporting critical business initiatives.
I established and led a comprehensive PMO function to enhance governance, communication, and decision-making across new business ventures and change initiatives. My most significant achievement was program managing the complete re-engineering and implementation of a new Enterprise Asset Management (EAM) system, which resulted in a substantial increase in Work Requests and dramatically improved visibility of asset maintenance records. This complex transformation required facilitating and training 45 staff members during the system rollout, directly contributing to measurable productivity improvements across the organisation. Concurrently, I successfully managed a portfolio of strategic business change projects, consistently delivering within budget constraints. I also coordinated the deployment of an Agile business solution, providing comprehensive training and knowledge sharing for 20 staff members, whilst simultaneously managing office redesigns across two locations to accommodate newly formed teams. Throughout these initiatives, I maintained full accountability for project planning, business case development, budgeting, RAID management, and governance frameworks.
During this period, I successfully program managed complex multi-year business entity setups, implementing robust project governance frameworks and comprehensive business process improvements. My approach emphasised end-to-end project delivery with clear scope definition and thorough lessons learned analysis to enhance future project outcomes. I led cost-saving initiatives that delivered substantial financial benefits, achieving annual cost savings ranging from £800k to £1.5m through strategic process optimisation and vendor negotiations. Additionally, I secured a £200k investment for critical infrastructure improvements through effective business case development and stakeholder engagement, demonstrating my ability to align operational needs with financial planning.
In this strategic role, I program managed new regulatory and compliance initiatives, successfully driving industry code changes that positioned the company advantageously within the energy sector. I focused on building and maintaining strong commercial relationships with key industry stakeholders, which directly contributed to revenue stream optimisation. My most significant commercial achievement was securing £25m in commercial contracts through strategic negotiation and relationship management, whilst establishing robust processes for managing ongoing contractual requirements. This role required deep understanding of regulatory frameworks and the ability to translate complex compliance requirements into actionable business strategies.