Alex Villucci

Systems Software Speicalist I at California Contractor State License Board

Sacramento, California, United States

About

A young, hard working student who is very quick to learn. Brings hands on experience in operating and maintaining computers from both a personal and business perspective as well as experience in communications through instructing and performing. Technology  Computer Maintenance  Installation of computer hardware, software, and peripherals on a personal and business applied level  Troubleshooting  Microsoft Office Suite Processing (Word, Excel, etc.) Communication  Public Speaking  Teaching  Performing  Teaching Training classes Work Environment  Multitasking  Delegating Tasks  Leadership  Budgeting

Experience

  • State of California - California Contractor State License Board (11 yrs 7 mos)
    • Information Technology Specialist I
      Aug 2015 - Present · 11 yrs

    • Associate Information Systems Analyst (Specialist)
      Jan 2015 - Aug 2015 · 8 mos

      Full journey level rank. AISA (specialists) perform a variety of tasks in connection with the analysis, development, installation, implementation, procurement, or support of information technology systems, multifunction automated office systems, microcomputer systems, and teleprocessing networks and/or systems; and/or act as a project leader on information technology system studies, and/or participate with other analysts on information technology systems studies of complex nature or broad scope.

  • Student Assistant - IT at California State Licensing Board
    Jan 2014 - Jan 2015 · 1 yr 1 mo

    Web Design, Hardware and Software installation, Troubleshooting, Research, Graphics Design • PC setup, repair, maintenance, troubleshooting, ordering, surplus, and peripheral support. • Diagnosing network problems. • Administrator over an user network, distributing privileges and access upon approval from management. • Modifying user technology to better suit their tasks. • Instructing in various technology operation including Blackberry, SmartBoard, and Microsoft products (Windows, Office, etc.) • Documenting any changes made to inventory, and keeping a well organized and stocked supply of backup equipment and machines for quick replacement. • Researching fixes for new/unknown problems and resolving the issue in an efficient manner.

  • Senior Certified Technician at Staples
    Feb 2013 - Feb 2014 · 1 yr 1 mo

    • Assisting customers in resolving and repairing any and all issues regarding personal computer problems involving hardware failure, software troubleshooting, data recovery, and virus management. • Assisting customers in selecting electronic products such as computers, printers, tablets, ink, etc. • Researching various models of computers and working with third party companies to acquire replacement components. • Performing on-site services such as computer setup/troubleshooting and network setup/maintenance for both businesses and private users.

  • Student Assistant - PC Coordinator/ISA at California Department of Motor Vehicles
    Jul 2012 - Sep 2012 · 3 mos

    • PC setup, repair, maintenance, troubleshooting, ordering, surplus, and peripheral support. • Diagnosing network problems. • Administrator over an user network, distributing privileges and access upon approval from management. • Modifying user technology to better suit their tasks. • Instructing in various technology operation including Blackberry, SmartBoard, and Microsoft products (Windows, Office, etc.) • Documenting any changes made to inventory, and keeping a well organized and stocked supply of backup equipment and machines for quick replacement. • Researching fixes for new/unknown problems and resolving the issue in an efficient manner.

  • Customer Service Representative at California Department of Motor Vehicles
    Aug 2009 - Feb 2012 · 2 yrs 7 mos

    • Aiding customers register and perform renewals and changes of information through all available online services at www.dmv.ca.gov. • Quickly and effectively solve customer challenges. • Troubleshooting website and user errors.