Docklands, Victoria, Australia
Administered Microsoft 365 environments across multiple client tenants Managed user lifecycle in Entra ID (Azure AD), including access provisioning and security controls Troubleshot complex issues across Exchange Online, SharePoint, and OneDrive Supported device management via Intune, including policy deployment and endpoint troubleshooting Resolved escalations involving authentication, mail flow, and device compliance
Supporting one of Victoria’s largest infrastructure projects as the sole on-site Level 2 ICT support resource across multiple project locations. Responsible for hands-on desktop and server support, service desk escalations, and maintaining operational continuity for users across geographically dispersed construction and office sites. Regularly travel between sites to provide rapid response support and infrastructure troubleshooting.
Provided operational IT support across correctional facilities, courts, and youth justice environments including Port Phillip Prison and regional Victorian sites. Worked within a small technical team delivering remote support, Google Workspace administration, Chromebook management, and regional network troubleshooting in high-security operational environments.
Delivered Level 2 and Level 3 technical support within a managed services environment, supporting a high-priority VIP client across both on-site and remote operations. Responsibilities included incident resolution, infrastructure support, stakeholder engagement, and providing high-quality technical assistance in a fast-paced MSP environment with a strong focus on customer service and responsiveness.
Provided broad IT operational and project support across Melbourne and New York offices within a small internal IT team supporting approximately 100 staff. Worked across infrastructure upgrades, server and network maintenance, executive support, and remote office uplift initiatives while delivering Level 1–3 support across a varied technology environment.