Landstuhl, Rhineland-Palatinate, Germany
I have 8 years of experience in IT support, network security, and systems administration across corporate and military environments with current knowledge of security practices. Proven ability to adapt to dynamic challenges, from managing theater-level datalinks for the U.S. Air Force to executing critical network security upgrades for a nuclear power plant. Seeking to apply a strong background in cyber security, system migration, and troubleshooting to achieve organizational goals as I transition from active duty service in June 2027.
Managed and secured tactical datalinks across the European Theater, ensuring operational integrity for joint forces. Served for one year as an instructor and evaluator, responsible for developing and modifying African/European geographic areas strategic planning documents.
Deployed to Shaw AFB in 2023 overseeing worldwide datalinks and radar data to guide and protect Allied aircraft. Displayed ability to present mission results and data to executive team in order to learn and develop future strategic plans. Awarded the Air and Space Campaign Medal as a team for our effective and dedicated work on this deployment. Promoted to Mission System Operator (MSO) in 2023, overseeing battle management operations, including emergency planning and track identification in training and stressful environments.
Spearheaded the corporate migration from Windows 7 to Windows 10, which involved imaging, application packaging, and post-upgrade support to minimize user downtime by 95%. Supported system administrator and managed user accounts, computer objects, and software deployments using Active Directory, Group Policy, and Marimba Tuner. Solved tier 2/3 technical issues via the JIRA ticketing system, utilizing Dameware for remote support and mentoring Level 1 technicians on complex issues increasing efficiency to solving tickets within 24 hours.
Executed a large-scale VoIP upgrade for UPMC hospital campuses, replacing legacy phones with new Cisco wireless and desk phones. Installed and configured Cisco gateways and routers to support the new VoIP infrastructure, ensuring seamless network connectivity for clinical operations. Provided on-site technical support and training to clinical staff, executives, and administrators to ensure smooth adoption of new systems.
Enhanced cybersecurity posture at a First Energy Nuclear Power Plant by installing new Cisco network switches and Juniper Firewalls to meet strict NRC regulations.C Configured and deployed SIEM and NIDS devices with Splunk, creating a virtual network to monitor traffic and proactively identify cyber threats. Managed the secure reimaging of virtual PCs from Windows 7 to 10, applying Active Directory Group Policies to protect the new environment. Utilized Linux systems on a Virtual Network to manage and troubleshoot network devices, ensuring 100% visibility and connectivity across the plant.