London, Ontario, Canada
Owner and operator at Whim and Wonder.
-Reviewing the customer life cycle and driving adoption -Managing product implementation and on-boarding -Ensuring customer satisfaction to contribute to revenue generation -Working with CRM to maintain customer accounts -Informing sales, product, marketing teams of feedback
-Supporting research in the Powder and Micro X-Ray Diffraction lab at the University of Western Ontario, Department of Earth Sciences, for academic and industrial clients -Preparation of samples for analysis on Powder and Micro X-Ray Diffractors -Operation Bruker Micro X-Ray Diffractometer and Rigaku Powder Diffractometer -Interpretation of data collected and report writing -Client booking and communication (email, telephone, face to face) -Lab maintenance, safety, and troubleshooting -Various administrative tasks (Invoicing, filing etc) -Training academic clients to use the X-Ray Diffractometers -General laboratory work in support of industry contracts
-Assisting customers with digital signage needs including creation and scheduling during business hours -Training customers to use music and marketing software -Troubleshooting customer problems through email and telephone support -Working within a team of technical support staff, sales staff, and programming staff -Using task tracking software -Using CRM
-Researching potential leads for sales team -Inputting leads into CRM database -updating and altering existing data with CRM
I was responsible for sorting and preparing samples for uXRD and powder XRD analysis as well as interpreting data collected. I have worked with SEM, Raman Spectroscopy, and other equipment. I was also responsible for arranging meetings an scheduling work to be done in the lab, providing clients with reports detailing the work and analysis done on their samples, and training other students to work in the lab.
Gathering samples in the field and preparing them for analysis. Petrographic descriptions of thin sections. Organization of the lab used for analysis and storage of samples.