Lancaster, Pennsylvania, United States
Responsible for providing technical support for customers in person and remotely for Windows based operating systems, Microsoft Office products, Zebra label printers, HP printers, RICOH printers, Cisco Networking devices, and Howard medical carts. Imaged single-user and multi-user devices according to Penn State Health protocol and installed necessary software to ensure devices met Information Assurance compliance standards. Responsible for monitoring ticket queue using Service-Now during the weekend and providing support for customers with limited assistance. Completed over 1400 tickets in support of customers at Penn State Health.
Responsible for providing technical support for customers in person and remotely for Windows based operating systems, Microsoft Office products, Zebra label printers, HP printers, RICOH printers, Cisco Networking devices, and Howard medical carts. Imaged single-user and multi-user devices according to Penn State Health protocol and installed necessary software to ensure devices met Information Assurance compliance standards. Responsible for monitoring ticket queue using Service-Now during the weekend and providing support for customers with limited assistance. Completed over 400 tickets in support of customers at Penn State Health.
Imaged laptops and desktops according to the United States Navy protocol for unclassified material, and installed necessary software to ensure devices met Information Assurance compliance standards.. Responsible for verifying hardware components of devices before allowing other technicians to image them. Provided professional training for new hires to ensure they are imaging devices correctly and installing the software required to meet standards.
Provided technical support for users in person, over the phone, and remotely for Windows based OS end points (Laptops, Zero Clients, and Thin Clients), IOS based Smartphones, and Microsoft Office Products. Imaged laptops, zero clients, and thin clients according to Defense Logistics Agency protocol and installed necessary software to ensure devices met Information Assurance compliance standards. Responsible for monitoring ticket queue using Remedy during third shift and assigning tickets to appropriate technicians for quick resolution.
Provided technical user support across 8 Marine Corps recruiting station regions, totaling over 800 users across 10 states. Answered phone calls and emails from users with computer and phone related issues in a friendly and timely manner. Responsible for the administration of the 4th Marine Corps Recruiting District user and phone databases. Responsible for updating and maintaining accountability of users and assets throughout the 4th Marine Corps Recruiting District. Ensured compliance with district user and device policies through inspections at each Cyber security office within the district.
Provided over 300 hours of continuous and uninterrupted networking services to a field operation on the Korean Peninsula. Responsible for accountability and maintenance of 100 pieces of networking equipment. Provided on-site user and technical support to over 200 Marines in a timely manner. Provided networking and radio services to the Commanding Generals Quick Response Force as the sole communications operator, ensuring constant communication during convoys and in-station operations. Provided security for check-points leading into and out of command posts during field operations to ensure no personnel entered with personal electronic devices and ensured personnel didn't leave with any classified materials.