Chandler, Arizona, United States
I’m a dedicated, people‑focused leader with a passion for creating smooth processes, strong teamwork, and great experiences for both customers and employees. With 5 years of leadership experience and over a decade in customer service, I’ve learned how to bring out the best in teams, build meaningful relationships, and keep projects moving in the right direction. My background in social work (BSW) has shaped the way I communicate, problem‑solve, and support others. I bring empathy, patience, and clear communication into every interaction—whether I’m coordinating installations, working with families, or partnering with community resources. I’m at my best when I’m organizing moving parts, keeping people informed, and helping teams exceed their goals. I love seeing a plan come together, especially when it makes someone’s day easier.
• Maintained accurate records and full compliance with government regulations and agency guidelines. • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations. • Designed individualized service plans that took into account clients' goals and preferences. • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments. • Managed caseload of up to 40 individuals and families. • Evaluated items to assign grades and marked quality level, rejection status or acceptance. • Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements. • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records. • Led activities that developed Children's physical, emotional and social growth.
• Worked closely with team members to schedule breaks and shifts to meet state regulations. • Supervised employees and oversaw quality compliance with company standards for food and services. • Completed after-shift review reports to remind supervisors of completed work. • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Delivered clerical support by efficiently handling wide range of routine and special requirements. • Completed clerical tasks such as filing, copying and distributing mail. • Organized company files and created support system to decrease workload and increase productivity of account managers. • Sorted and organized materials such as physical files, tracking spreadsheets and reports.