Whitchurch-Stouffville, Ontario, Canada
Hello! My name is Alexia Cerrone and I am a fourth-year student at Wilfrid Laurier University. I am an aspiring paediatric and adolescent psychotherapist who is extremely intrigued and passionate about all things psychology!
Early Childhood Assistant • April 2024- August 2024 • May 2025- August 2025 • April 2026- August 2026 • Supervised and managed high-volume classrooms, maintaining a safe, inclusive, and engaging learning environment. • Assessed children’s developmental, emotional, and environmental needs to design and implement individualized lesson plans and daily activities that promote growth and learning. • Fostered strong relationships with parents through ongoing communication, progress discussions, and collaboration to support each child’s development. • Oversaw classroom organization, ensured compliance with licensing and safety standards, and completed all required documentation and reports accurately and on time. • Collaborated with teaching teams to enhance curriculum delivery and create a positive, structured environment that supports both staff and students
• Conducting comprehensive intake calls to assess patients’ needs and coordinate appropriate clinician assignments. • Managing patient communications through phone, email, and Jane. •Using platforms such as Slack and Asana to support interdepartmental communication and task delegation. • Processing insurance direct billing, POS transactions, and billing through Jane to ensure accurate and timely payments. • Maintaining a high standard of confidentiality and professionalism in all patient interactions and administrative duties.
• Served as the first point of contact for clients, providing exceptional customer service and managing appointment scheduling, confirmations, and inquiries. • Handled front-desk operations, including phone and email communication, POS transactions, and client check-ins/check-outs. • Managed and curated salon social media accounts to enhance brand presence, promote services, and engage with the online community. • Supported daily salon operations, maintained a clean and welcoming environment, and assisted the team with administrative and marketing tasks
• Greeted and seated guests promptly, providing a welcoming and professional first impression. • Managed reservations, waitlists, and table rotations to ensure efficient seating and smooth service flow during high-volume hours. • Collaborated closely with kitchen and bar staff to maintain timely and accurate order delivery. • Maintained cleanliness and organization of the dining and service areas, upholding restaurant standards and guest satisfaction.