City of Johannesburg, Gauteng, South Africa
As a member of the Agile Transformation team, we were tasked with creating a bank wide culture of autonomy, mastery and relatedness, using Agile practices as a mechanism. Through my role, I've been able to develop a composite skill set of Agile coaching and consulting; scrum mastery as well as expertise in training and facilitation. My role includes training employees, both on the job and in a classroom. We assist with and facilitate team kick offs and working agreements. We help teams visualise their work as well as select an appropriate framework to follow (Scrum, Kanban or a mix of the two frameworks). I'm most proud of the two courses I developed and delivered, as part of the Training arm of our team. The first was User Story Writing: this course teaches students how to write user stories and how user stories differ from traditional requirements gathering. It covers User Roles, User Story mapping as well as key elements needed to write good User Stories. The second was Scrum for Scrum Masters: this advanced course shares key insights and practical skills to assist students with the technical aspects of being a scrum master. We share practical guides on their role as a Scrum Master, such as how to run Scrum Events, Estimation, burn down charts and release planning. I am a certified CSM, PSM and KMP practioner (level 1 & 2). I have also attended: - Coaching Agile Teams, by Lyssa Adkins and Antoinette Coetzee - Management 3.0, by Mike Leber and IQ Business - ORSC (Organisation and Relationship Systems Coaching) by Mish Middleton - Training from the back of the Room, by Philiy Lander & Just Plain Agile
The Prime Services Build the Bank team supports the Prime Operations area from an IT perspective. The team is responsible for projects, enhancements and upgrades to the systems this Business unit uses. My role as the Scrum Master for this team included tasked with implementing the Agile mindset and ways of working, into the Prime IT team. As part of a Company-wide decision, Agile needed to be the new way the team worked and produced value for their Clients. This involved me educating the team about the Agile ways of working and what it meant to be a self-organised, autonomous team. My daily tasks involved running Scrum events, observing the team, protecting the team as well as helping resolve impediments. My role also included networking with other Scrum Masters, to learn from them, share experiences and talking about Impediments that we’d faced. This helped share knowledge and build a community of support within the Scrum Master role. The achievement i'm most proud of was being invited to attend the Scrum Master Academy 2.0 from April – June 2016. I was part of the 50% of the class that passed the PSM (Professional Scrum Master) exam. The Scrum Master Academy was co-ordinated and run by Coaches from IQ Business, Just Plain Agile and Agile 42. I was then invited to attend the Scrum Master Academy 3.0 from August – November 2016 as an Assistant Coach, where I wrote and passed the CSM exam (Certified Scrum Master).
I worked on the JSE market wide project of reducing the Equity settlement cycle in South Africa from 5 days to 3 days, aligning it with international best practice. The project team was responsible for developing and implementing a Target Operating Model aimed at ensuring Absa was T+3 ready while future proofing the Equities business. The tasks involved enhancing our internal systems, processing ability and technology platforms, in addition to complying with the extensive JSE requirements.
Responsibilities included Managing a team of nine members, covering GSEC (Goldman Sachs Execution and Clearing) and Prime Brokerage client base. I conducted reviews, training and head count responsibilities for all team members, whilst maintaining coverage of a large GSEC client. Additionally, I took on an additional high priority Prime Brokerage client.
Managed a team of three GSEC Client Services reps, conducting reviews, training and head count responsibilities whilst maintaining client coverage.
The Clearing Client Service Department primary responsibility is to be the primary Operational point of contact from our clearing clients. The Goldman Sachs Clearing and Execution (GSEC) business offers Clearing services to Institutional Traders, Broker-Dealers and Proprietary traders. Product coverage: Cash Equities and Listed Derivatives (Futures and Options) Functions involved: Net Liquidity checks on clients’ positions, Margin calls, Corporate Actions and Asset Servicing Queries, Tax Issues, Trade queries, failed trades and Kick outs; Items for Attention (IFAs) as well as Product Data queries from clients. Client account reconciliation queries, including addressing execution and position breaks. Compiled and analysed metrics to assess client efficiency & experience to identify and drive improvement. Conducted regular client visits to maintain and enhance relationships between Operations and the Client Interacted with Business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions December 2011 – promoted to Lead Specialist (Associate) May 2010 – converted to a Permanent member of staff (Associate level)
Notting Hill Housing Trust works in conjunction with local authorities to offer temporary housing accommodation to tenants. I was employed in the Debt Management Department of the Temporary Housing Division, where duties included: Nominations, Sign Up Co-ordination, Tenancy Starts/End Agreements, Landlord Account Management as well as Payment/Overpayment and Double Billing Management