Greater Stockholm Metropolitan Area
As a People Manager overseeing Professional Services within Northern Europe, my team specializes in Data Centre & Cloud services. My primary responsibilities involve shaping our services strategy, fostering profitable revenue growth, promoting new technology adoption, and overseeing a diverse team across the Nordics, Benelux, & Switzerland. I thoroughly enjoy collaborating with individuals and aiding their career development. This passion, coupled with my interest in technology, serves as a driving force, particularly at Cisco where we are at the forefront of pioneering technological advancements.
I manage a diverse team of 15-20 engineers located across the Nordics, Benelux, and Switzerland, specializing in an array of technologies including Data Centre & Cloud, Enterprise Networking, Security, Backbone, and IT/OT architectures. Within this team, I oversee a mix of highly experienced consultants and early-career engineers. My primary focus revolves around driving a profitable business for our professional services while guiding and empowering my team to ensure our customers achieve success. I dedicate significant time to talent development, fostering personal growth, and cultivating a collaborative environment despite the geographical spread of our team. Additionally, I take a lead role in recruiting new talent to strengthen our capabilities. Engaging with Cisco's customers at various phases of their journey, whether it's during pre-sales or post-sales, is integral to my contribution to our delivery and account teams. I firmly believe in nurturing an environment that encourages interaction within my team, recognizing that their success directly translates into value for our customers.
As a Service Manager within the Enterprise and Public Sector sphere, I held accountability for ensuring a superior service delivery experience for our customers. My role was centered around shaping the overarching services strategy, fostering profitable services revenue growth, and exerting influence on customer IT executives. I functioned as the primary point of ownership for delivering the complete Cisco Services portfolio to this specific customer segment, integrating significant Service Management (SM) responsibilities across a defined set of accounts. Some key objectives within this role include: - Collaborating closely with sales leadership to co-develop the services strategy, conducting regular pipeline reviews, contributing to deal qualification, and aligning focus areas accordingly. - Spearheading initiatives to drive profitable services revenue growth, encompassing revenue forecasting and meticulous margin management. - Taking charge of a designated set of accounts within the SM function. This involves overseeing project delivery, managing contracts, ensuring customer satisfaction, fostering collaboration with internal departments, managing resources, and engaging in pre-sales activities. - Exerting influence on customer decision-making by providing thought leadership on the technological advancements that drive their business. - Serving as the delivery owner responsible for the entire services portfolio. In essence, my role revolved around orchestrating a seamless service delivery experience, aligning strategies with sales, driving revenue growth, and offering expert guidance to customers within the Enterprise and Public Sector space.
As the Team Lead for Cloud & Network Services across North, Central & UKI regions for Cisco Professional Services, my primary responsibilities encompassed various crucial tasks: - Offering leadership across global teams, steering complex projects, and cultivating collaboration among cross-functional teams to ensure the successful delivery of customer and partner commitments. - Providing guidance and oversight to individual contributors, empowering them to effectively manage program plans. This involves overseeing the development of schedules, determining resource requirements, and coordinating integration needs among Cisco teams, vendors, customers, and partners. In essence, my role involved orchestrating cohesive teamwork, managing intricate projects, and nurturing individual contributors to ensure efficient program management and successful deliverables within the Cloud & Network Services domain across multiple regions.
Engaged in technical network consulting for Swedish Enterprise clients, focusing on routing and switching. I enhanced my skills in configuring, troubleshooting, and optimizing networks while supporting deployments and maintenance. Contributed to strategic solutions, aiding in ensuring efficient network operations and reliable solutions for our clients.
Working in Professional Services, I engaged in diverse projects with Service Providers in Chile, South America. This experience significantly enriched my expertise in routing & switching and proficiency with Cisco network management tools. I played an active role in network design and analysis for Service Providers, notably contributing to one of these customers by aiding in the rollout, design, and implementation of a Cisco network management system.
Completing a comprehensive one-year sales training program in Amsterdam, the Netherlands, was a pivotal experience that significantly elevated my professional capabilities. Throughout this program, I not only sharpened my interpersonal, sales, and business skills, but it also provided hands-on experience through field trips to Chile. These trips allowed me to directly interact with the local team, gaining valuable insights into customer experiences and enhancing my understanding of diverse business environments. Additionally, during this period, I successfully achieved certifications in CCNA, CCDA, CCDP, and CCNP, further solidifying my technical expertise in networking and design.
Internship at Bell Labs, Holmdel, New Jersey, U.S.A. financed by Fundación Andes, work on IEEE802.11 wireless protocol modification using SDMA/MIMO antenna technology.