Sacramento, California, United States
I’m a people-first Talent Acquisition and HR professional with a passion for designing and delivering onboarding and hiring experiences that align with the 4C model: Clarification, Compliance, Culture, and Connection. With a strong foundation in full-cycle recruiting, I specialize in attracting, evaluating, and hiring top talent aligned with organizational values. My onboarding strategies don’t just check boxes—they set the stage for long-term engagement by ensuring new hires clearly understand their roles (Clarification), meet legal and policy requirements (Compliance), are connected to team and mission (Connection), and are immersed in company values from day one (Culture). I’ve implemented structured onboarding programs, processes, and manuals allowing for a smooth transition for stakeholders. By bringing a collaborative approach to talent strategy, this creates a seamless, compliant, and culturally aligned hiring experience that drive retention and performance.
GPAC is a premier full-service recruiting firm providing tailored staffing solutions to clients across the U.S. and globally. In my role as a Search Consultant, I partner with businesses to understand their hiring needs and deliver high-quality talent through a consultative and strategic approach. Key Responsibilities: • Develop and manage client relationships by identifying hiring needs, creating aligned job postings, and delivering customized recruitment strategies. • Source, screen, and interview candidates using multiple platforms, including job boards, professional networks, and GPAC’s internal Applicant Tracking System (ATS). •Facilitate the recruitment process from initial outreach to placement, ensuring a positive experience for both clients and candidates. • Provide discreet and confidential search services to maintain trust and protect the interests of clients and job seekers alike.
First Advantage is a trusted industry leader in background screening, identity verification, and drug testing services, supporting employers in making informed hiring decisions. The company delivers comprehensive, technology-driven solutions to organizations worldwide. Initially hired as a temporary employee and transitioned into a full-time role due to performance and expertise. Provided high-quality support in a fast-paced call center environment, serving as a reliable resource for customers and team members. Key Responsibilities: • Delivered prompt and professional assistance by handling high volumes of inbound customer support calls. • Served as a Subject Matter Expert (SME), training and mentoring new team members and supporting a dedicated customer service team. • Effectively resolved and de-escalated customer concerns with empathy and efficiency, ensuring high customer satisfaction. • Maintained detailed documentation of client interactions and followed up on issues to ensure resolution.
One of the largest privately owned furniture retailers in the U.S., Farmers Home Furniture provides quality home furnishings, appliances, and electronics through flexible financing options and a strong customer service approach. As a Credit Manager, I was responsible for overseeing credit and collections operations while ensuring a high standard of customer satisfaction and team performance. Key Responsibilities: • Recruited, trained, and coached collection staff, setting clear expectations and providing ongoing performance feedback to drive results. • Monitored and maintained daily, weekly, and monthly service goals to ensure collection targets and customer service standards were consistently met. • Handled escalated customer concerns with professionalism and empathy, ensuring prompt resolution and reinforcing customer loyalty. • Collaborated with cross-functional teams to support store performance, credit approval processes, and account management.