Ireland
As a sales specialist with over 10 years working experience with some of the world’s largest technology solution and cloud platform providers, I have acquired a strong customers service experience together with strong sales exposure while working both as a Consulting Sales Representative as well as a Renewals Sales account manager. Throughout my experience both on the local and the international technology market I have acquired strong communication skills, a personal approach to the business combined with an eagerness to constantly over-achieve. I have been constantly in the top ranks of the teams that I worked for and I have been constantly surpassing the key figures expected for me to deliver. I have a strong customer focus acquired while working both as a Key Account Manager for a local IT BPM company and as a Support Account Manager for the UK Region.
Handling MySQL, Oracle Linux and Oracle VM Consulting for Europe, Middle East, Africa, Asia, Latin America, Australia region. - handling large customers in various LOB's - Telco, Retail, Consulting, Finance, Media and Entertainment, Public Sector, Sports; - exceeding sales goals in the territories handled; - developing new sales strategies to develop new customer database; - increase upselling value to existing customers; - working together with our License sales teams and Technical sales team to nurture and develop new prospects for the business; - organizing global events to increase market awareness for our Consulting services i.e. organizing Webinars for various technical topics; - taking part in local events to have direct contact with potential customers that are interested in our services;
Handling MySQL, OL and OVM Professional Services sales for the EMEA Region. - Handling important customers for various LOB's - such as Telco (Ericsson), Retail, Finance, Media and Entertainment (BBC, Sky, DW), Public Sector, Sports (Premier League); - exceeded team sales goals by approximately 300% in the previous quarter for the EMEA Region; - developed new selling approaches in order to increase up selling to recurring customers; - acting as a liaison between the Technical Consultants, License Sales Team and Customers; - working together with our Technical team to find up sell opportunities for our License counter-part; - Improving sales revenue through new projects that developed new paths to improve support figures in the region handled; - Improved the customer relationship through daily and timely communication;
- Support operational teams by receiving, analyzing and solving the assigned operational issues. - Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations. - Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., performance reports, data analysis); handles multiple complex customer accounts. -Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary. - Improving support revenue through new projects that developed new paths to improve support figures in the West Region - Improved the customer relationship with customers through daily communication - Improving the support services portfolio of the customer handled - Handling important support accounts for the UK and Ireland (Avaya, Cisco, Xerox, and Natural Environment Research Council, Liquid Capital, The AA, Harsco, Brevan Howard, Fidessa, Cummins) - Constantly over-achieved booking figures for both hardware and software support sales for territory - Graduated talent management program - "Shining Stars" for FY13