Braşov, Romania
I strive to broaden my knowledge. My diverse skill set has enabled me to face challenges and achieve significant results, leading to personal growth and accomplishments.
Driving product vision, quality, and a full disaster-recovery programme for Acsense’s SaaS backup platform. Balanced hands-on QA, feature definition, DR architecture and enterprise pre-sales to take the product from concept to trusted production use. Key achievements & responsibilities: • Product & Feature Definition – Translated complex market needs into a living roadmap; authored detailed specs for critical recovery and security features including One-Click Tenant Rollback, robust configuration change management, and a granular, user-defined alerting engine. • System Architecture & Innovation – Architected foundational platform components from the ground up, including a new out-of-the-box RBAC provisioning system, a centralized Audit Hub for compliance reporting, and "The Last Mile," a seamless SSO integration for SAML applications. • Disaster-recovery leadership – Hand-picked to draft Acsense’s end-to-end DR Plan blueprint (10-min RPO / 15-min RTO) and ran live fire-drills with enterprise customers, validating zero-data-loss recoveries. • Technical demos & POCs – delivered 100 + deep-dive demos and proof-of-concepts, serving as the go-to technical voice in sales cycles and landing multiple enterprise contracts. • Quality assurance – built risk-based test plans, led manual and targeted automation efforts, uncovered critical issues pre-release and safeguarded SLAs; mentored a 5-person QA guild. • SQL-driven insights – crafted advanced queries to generate health reports and data-driven test sets, reducing support troubleshooting time and guiding product improvements. • Cross-functional enablement – authored runbooks, led DR workshops, and facilitated product-design sprints with Dev & UX to embed security and resilience. • Customer-support liaison – bridged QA and Support, triaging production issues and feeding learnings back into the roadmap to prevent recurrences.
-Establishing and maintaining productive business relationships with carriers, suppliers, and customers to facilitate smooth transportation operations and drive customer satisfaction. -Negotiating competitive pricing and terms for transportation contracts to optimize costs, enhance profitability, and ensure the organization's long-term success. -Collaborating with internal departments, including sales, customer service, and logistics, to develop and implement streamlined processes and improve overall efficiency. -Proactively identifying and mitigating potential risks and challenges associated with transportation operations, including capacity constraints, route disruptions, and regulatory changes.
Delivering prompt and effective technical support via phone and email to address IT/Admin user concerns. Efficiently managing and resolving incoming incidents, ensuring timely and professional responses. Troubleshooting and resolving complex technical issues, including Active Directory (AD) and Okta interface challenges. Implementing and integrating Identity and Mobility Management solutions. Providing expertise in Multi-factor Authentication (MFA) systems, such as Google Authenticator, RSA, Okta Verify, YubiKey, and Duo. Administering Windows Server and Windows Workstation environments, including Active Directory 2008 R2 or higher. Configuring and implementing Single Sign-On (SSO), Security Assertion Markup Language (SAML), and WS-Federation setups. Supporting the implementation and integration of cloud applications, including Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, and ServiceNOW. Accurately capturing and documenting call details in the logging software, maintaining thorough records of support interactions. Offering comprehensive troubleshooting and configuration support for client configurations.
In my role as a Production Line Supervisor at a leading rendering factory, I have successfully led and managed a team of 8 skilled technicians in the manufacturing of high-quality bone and poultry meal. My key responsibilities have included: Overseeing the entire production line process to ensure optimal efficiency and product quality Continuously monitoring and adjusting equipment parameters, including pump speed frequency, temperature, pressure, and raw material volume, in order to achieve desired output levels Coordinating the unloading and inspection of raw materials, as well as the assessment of final products to ensure compliance with established quality standards Providing ongoing support and guidance to team members, fostering a collaborative work environment focused on achieving operational excellence and continuous improvement