North Garden, Virginia, United States
Handling of client relations Start and build of department, procedures and training manual of call center. Thoroughly explaining timeshare benefits and usage. Use of proper telephone and email communications and etiquette. Properly confirm reservations, process mortgage payments and Owners Association payments Extensive knowledge of Equiant loan servicing program, EQ Connect phone system, Time Share Ware (TSW), OnBase contract servicer, SPI, and RCI Timeshare Exchange Maintaining organization of files, reports, and owner information. Handling owner complaints with the proper steps needed to assure the owner is happy with their timeshare purchase.