Lakewood, Washington, United States
I am a current B.S. Information Technology student at University of Washington Tacoma, interested in internships in cloud support, network engineering, or SRE-related fields. My 5-years of volunteering has enhanced my personal and professional skills while contributing positively to my community. Experience in product development and software troubleshooting while implementing HCI concepts to improve device accessibility. I hope to connect with others in my field and work towards building a technological community that prioritized client's needs before personal profit.
- Contribute to and manage IT projects from initiation to closure, including developing project charters, budget proposals, and strategic deployment plans. - Coordinate key project activities, such as conducting comprehensive device audits, reconciling data across multiple platforms, and ensuring projects stay on schedule. - Provide hands-on IT support by configuring and deploying a wide range of devices, including desktops, laptops, workstations, and PDAs. - Serve as a help desk resource by troubleshooting technical issues and offering timely support to team members. - Develop technical and process-oriented documentation, such as standard configuration guides and communication plans, to streamline future operations.
- Led and coordinated initial phases of a company-wide Windows 11 System Update and Device Modernization project, targeting all laptops and workstations for upgrade or replacement by October 2025. - Conducted a comprehensive device audit, including generating custom reports to identify inactive devices and assessing hardware compatibility for Windows 11 across the entire inventory. - Developed strategic project documentation, including a detailed project timeline (using Microsoft Project), a comprehensive team charter, and a robust assumptions and risks analysis. - Managed project planning and communication, including scheduling formal phase-end presentations for upper management and preparing various diagrams to visualize key project data and progress. - Formulated a detailed budget proposal for hardware replacement, meticulously accounting for direct, tertiary (e.g., shipping, labor), and hidden costs, and researching vendor lead times and device models. - Gained hands-on experience in laptop configurations and will be involved in device deployment and shipping logistics. - Acquired practical experience in IT support operations, including opening and managing help desk tickets related to project issues and user support.
- Prepare customized beverages in a fast-paced environment - Resolve customer concerns, delivering a satisfactory product while maintaining customer relations - Use technology to streamline the ordering process, focusing on accuracy and efficiency