Barcelona, Catalonia, Spain
As an Account Manager at MongoDB, I have over 5+ years of experience in building and maintaining strong relationships with corporate and emerging market clients across France and EMEA. My mission is to empower MongoDB customers with strategic and innovative solutions that help them achieve their business goals and optimize their use of the MongoDB platform. I collaborate with cross-functional teams to provide proactive guidance, technical support, and best practices throughout the customer lifecycle. I am passionate about learning new technologies and expanding my knowledge of the MongoDB ecosystem. I am always looking for opportunities to grow professionally and personally, and to contribute to the success of MongoDB and its customers.
Driving long-term partnership with Strategic Customers by aligning MongoDB solutions with their business priorities. Key Responsibilities: - Act as a trusted advisor, connecting customer goals, internal processes, and corporate strategy to strengthen the partnership - Build and qualify pipeline through targeted, value-driven customer engagement - Position MongoDB as a strategic partner across the account and raise awareness on MongoDB capabilities to other divisions. - Lead pricing, deal strategy, negotiation, and renewals from end to end - Ensure value realization by helping customers reflect on the business and technical value of the MongoDB services - Execute territory management: account tiering, planning, and risk/deal reviews - Maintain strong operational rigor in Salesforce: forecasting, opportunity management, and risk tracking - Collaborate closely with multiple stakeholders (product, leadership, and executive teams) to drive customer outcomes - Contribute to the team culture through best-practice sharing, mentoring, interview process and cross-functional collaboration Accounts Portfolio: - Total: 15 Accounts - ARR: $8.5M
The Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers. Key Activities: - Work as a strategic advisor to the customer aligning to their MongoDB initiatives, their internal processes, bottlenecks, and overall corporate strategy - Proactively identify, qualify and nurture relationships within my clients to expand footprint and elevate MDB as a strategic partner - Responsible for customer renewals and new contracts - Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews Accounts portfolio: - Total: 20 Accounts - ARR: $7M
Responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. Our role is to bring value to every interaction - from onboarding and product adoption to growth. Key activities: - Build active and meaningful relationships with customers, working closely with multiple internal and external stakeholders. - Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines. - Promote and encourage implementation of additional MongoDB features across an assigned customer portfolio. - Optimally identify and mitigate risk of churn. Account Portfolio: - Total : 55 accounts across Europe - Revenue: $2.5M
I am a Customer Success Manager (IaaS & PaaS) for the SMB French market. - Help & assist new customers to explore the Oracle Cloud (IaaS & PaaS) so that they can validate it and use it for their own success. - Provide the best Cloud Experience to our PAY AS YOU GO / Annual Flex customers throughout a great collaboration with Sales Representatives & Cloud Architects. We are ensuring Oracle Cloud customers are successful with our technology and encourage them to use more of our Cloud services. Activities: Customer Success: We regularly follow up on customers through success plan, & quarterly business reviews Customers Enablement: We ensure customers receive general & technical On-Boardings as well as dedicated technical workshops. Events: We invite customers to digital events (Security, Data Management, New services, ...) Support: We escalate issue resolution and Support requests ~1M€ Revenue ~ 60 Active Customers (8 sales territories)
As part of the Customer Development team for Oracle Cloud (IaaS & PaaS) Customers, my role is to provide the best Cloud Experience to our customers and to ensure their success. Thanks to a great collaboration with internal stakeholders (Engineers, Sales, ...), we assist our new customers on the Oracle Cloud Free Tier (~530 in 2020), Start-Ups with the Oracle For Start Up Program (~20 in 2020) and ensure success to our PAY AS YOU GO customers (~50 in 2020). Start Up Program : ~15K€/year PAY AS YOU GO: ~99K€/year We also set up and promote digital events (webinars, digital classrooms, ...) to enable all our customers and help them up-skill on Oracle Cloud.
As Cloud Specialist, I advise and help our new Cloud users on their Free Tier accounts during their first months on the Oracle Cloud Platform. Within the Customer Acquisition Team we remain available for our customers who wants: - A dedicated support for their Cloud projects - An initiation on the Oracle Cloud - To migrate their environments to production / Update to PAY AS YOU GO 2019 Free Tier coverage: ~1200 users #CustomerSuccess #CustomerExperience #Cloud #IaaS #PaaS
As a Business Developer in the Products, Equipments and Services division at ArianeGroup, I was specialized in 2 markets: - New Space: Prospecting satellites EU, US and JAPAC manufacturers and operators throughout different channels (social media, e-mailing, phoning), Market studies and analyses of new space trends. - Aeronautics: Sales content creation, commercial offer creation, Utilities and Aeronautics (EU, US and JAPAC) markets coverage with face to face customer meetings.
As an apprentice, my job was to support the product manager specialized in spacecraft telecom. antennas and digital Lean : -Marketing Strategy elaboration -Business Plan & Product offer creation for the Digital Lean product - Operational tools creation for the Equipments & Services division (multimedias, product sheets, website)
As an intern in IT commodities procurement, my job was to support the commodity managers specialized in Hardware, Cyber Security and Comms in their procurement & sourcing processes : - Creation of market studies (ex: High Performance Computer, Rugged tablets, Satellites modems,...) - Procurement of several projects - Suppliers follow up
As a Commodity Analyst, and more precisely focused on Grains (Weat, Corn,,..) and Oils (Sunflower, Rapeseed,..), my role is to analyze markets in order to help and advise the Commodity Manager by: -Fundamental and Technical analyses of Commodities markets -Realisations of market research reports (weekly, monthly, quarterly) -An elaboration of Purchasing strategies -An order tracking suppliers