Portugal
I help global organizations manage and scale multilingual content through a combination of AI-driven solutions and expert linguistic services. As Strategic Account Manager at Acolad Group, I work with international clients in sectors such as financial services, asset management and insurance to streamline translation, localization and global content workflows. I currently manage a portfolio of strategic accounts representing more than €2M in annual revenue, supporting clients across France, Europe and North America. My role focuses on developing long-term partnerships, identifying new opportunities and helping organizations optimize their linguistic strategy through services such as translation, interpreting, e-learning, DTP and AI-assisted workflows. By combining technology and human expertise, I help clients improve efficiency, ensure quality and scale their multilingual communication globally.
• Managing a portfolio of strategic enterprise accounts representing €2M+ annual revenue • Supporting global clients in financial services, asset management, and insurance • Leading multilingual programs across Europe and North America • Helping clients optimize translation, localization, and global content workflows through AI-assisted solutions • Driving account growth, retention, and cross-selling opportunities • Negotiating framework agreements, MSAs, and leading RFPs • Ensuring the highest standards of quality, client satisfaction, and strategic advisory
• Managed strategic accounts in financial and insurance sectors, focusing on client retention, growth, and risk prevention • Designed and executed commercial strategies tailored to complex accounts • Conducted business reviews, monitored quality, and resolved disputes • Developed framework agreements, pricing, and proposals for enterprise clients • Ensured revenue forecasting, KPI tracking, and overall client satisfaction
• Managed accounts across France, Canada, and North America in financial and insurance sectors • Built and nurtured client relationships, ensuring successful project delivery • Provided guidance on linguistic strategy and supported multilingual content projects (translation, interpreting, e-learning, DTP) • Followed commercial and operational processes to maximize client satisfaction and retention- Management of RFP's
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