Columbus, Ohio, United States
As a Food Manager at Nordstrom since October 2025, I bring over 10 years of diverse experience in operations management, customer interaction, and problem-solving. I have consistently contributed to streamlining workflows, improving efficiency, and fostering team morale in fast-paced environments. My professional journey includes managing teams, developing customer-centric programs, and ensuring operational excellence. With a focus on delivering exceptional service and maintaining high standards, I aim to create meaningful connections and drive positive contributions that align with organizational values.
• Manage hiring, scheduling, and coaching for the Specialty Coffee team at Nordstrom. • Foster a customer-obsessed culture by anticipating customer needs and delivering exceptional service. • Empower team members to take ownership of their roles, enhancing overall team performance. • Promote an inclusive environment by treating all employees and customers with respect and kindness.
I effectively supported the General Manager in optimizing team dynamics and communication. • Championed a return to company standards while deepening my understanding of Nordstrom's culture. • Engaged with employees and leaders to build a collaborative and inclusive work environment. • Committed to Nordstrom's values, focusing on customer obsession and team success.
• Managed daily operations for a team of over 30, ensuring efficient scheduling and inventory management. • Established strong vendor relations and upheld food safety standards to enhance service quality. • Led an operational overhaul, standardizing ordering and communication policies to boost team morale. • Developed a catering program and preorder system, improving client interactions and order accuracy.
• Promoted to handle escalated customer issues, focusing on risk mitigation and effective resolution strategies. • Negotiated cost-effective solutions that aligned with both customer satisfaction and company objectives. • Leveraged strong problem-solving skills to balance customer needs with business goals at Clutter.
• Delivered exceptional customer service, achieving high Customer Satisfaction (CSAT) scores. • Set a record for the most emails sent in a single day, showcasing productivity. • Maintained top performance metrics while adapting quickly to new tasks. • Utilized available resources effectively to enhance customer experience at Clutter.
• Oversaw hiring, training, and coaching of team members to create a motivated work environment. • Streamlined inventory processes and waste management to enhance operational efficiency. • Successfully led the team to elevate the “Customer Connection” score from 35 to 100, reflecting improved guest satisfaction.
• Drafted and implemented comprehensive training and operating materials for the food truck operations. • Managed production and vendor coordination to ensure seamless service delivery. • Oversaw operations for both the food truck and storefronts in LA and NYC, enhancing efficiency.