San Francisco Bay Area
• Ensuring successful rollout of ZO.SM tenant amenity program between June 2018 to October 2019 in addition to all day to day responsibilities listed under Tenant Service Coordinator. • Full event coordinating for building wide tenant relations events including quarterly events of 1000+ guest attendance and monthly events of 100-500 guest attendance with an annual budget of $65,000+. • Overseeing ZO.SM tenant amenities program, including but not limited to tile creation on the FindYourZo app and website management, creating event campaigns via Canva, using MailChimp newsletters and Captivate elevator screens to inform tenants of upcoming events and amenities. • Oversee incoming client email inquires providing information on ongoing and upcoming ZO.SM programs. Providing solutions for any issues that may arise. • Researching new programs and vendor partnerships for future amenities and events such as onsite professional headshots, flu shots, gel manicures, pedicure, blowouts and hair cuts. • Space planning to utilize vacant spaces for new services and to provide additional common areas for co-working.
• Support the Assistant Property Manager and Property Manager in daily operations of a 31 floor 425,909 SF high-rise commercial asset. • Responsible for accounts payable invoice submittal and purchase order creation, in addition to billing tenants, and sending out rent statements. • Primary liaison between tenants, building management, engineering, security and vendors. • Monitoring emergency correspondence through LiveSafe’s mass communication technology. • Scheduling conference room, loading dock, staff, and events calendars. • Managing phone, radio and email communication with tenants, vendors, and staff. • Ordering office supplies, refreshments and maintaining equipment as well as filing, up keeping office organization and updating internal documents. • Composing building wide memos and sending out weekly ZO.SM newsletters via MailChimp. • Processing, assigning and closing out building work orders for items such as new building badges requests, light bulb replacements and other building wide fix it items. • Maintaining tenant and vendor general liability insurance tracking. Requesting renewed policies as needed and ensuring that all certificates meet Tishman Speyer’s insurance requirements. • Overseeing tenant and vendor building access by maintaining daily vendor access lists and creating building ID badges. • Move-in on boarding for new tenants including ordering suite signage, hiring additional security for move-in, scheduling move in dates and times, providing badges, building portal credentials, tenant manuals and ensuring all tenant forms are completed prior to move in.
• Maintaining client, vendor and professional relationships enabling smoother transactions. • Compiling property files, managing company databases, preparing contracts, disclosures and other various legal documentation. • Prioritizing tasks, developing timelines and working within firm deadlines. • Scheduling and monitoring appraisals, inspections and other appointments. • Overseeing interns and delegating tasks. • Using marketing and prospecting techniques such as managing the team blog, posting listings online • Designing marketing materials such as postcards, open house flyers and custom mail out letters. • Raising the team leader’s total annual net sales by 15 % through marketing efforts. • Coordinating Team Owens’ quarterly networking luncheon which includes but is not limited to marketing and generating ticket sales, finding and booking venues, working with vendors to create a consistent theme between the stationary and matching décor, making guest lists, maintain event pages, constructing and staying within budget.
• Lesson planning for children ages 3-5 • Creating educational lessons and games for grades 1-5 • Planning and researching educational field trips such as visits to Lawrence Hall of Science, Story/activity time at local libraries, and Oakland Zoo • Staying up to date on academic requirements for grades K-7th grade • Producing lessons that match each students specific needs • Providing after-school tutoring and providing extra assistance for students struggling with literacy and clarity within writing • Providing nutritional meals and snacks, maintaining business sanitation, transportation for students and handling funds when necessary. • Special emphasis in English, History, and Social Science lesson planning and tutoring