Willard, Utah, United States
Highly motivated and result-oriented professional with a dual major in Business Management and Economics from Utah State University's Jon M. Huntsman School of Business. My experience includes resolving complex system errors within tight deadlines, strategically identifying niche markets to drive results, and de-escalating difficult situations. I am competitive and always striving for excellence. I thrive in dynamic environments and am adept in leadership, communication, and sales, consistently ranking 12 months in a row for top sales performance while working as an assistant service manager. I'm passionate about continuous learning, currently expanding my skills in Python coding and writing SQL queries. I'm eager to leverage my masterful skill set to contribute to a forward-thinking organization through an internship with the Bureau of Labor Statistics.
Delegates specific client requests across a range of 8-10 company departments in order to best serve the customer. This position serves as the primary contact and first-hand resource for a rental agency's portfolio exceeding 100 properties. Additionally, this role routinely sharpens verbal and written communication skills.
The primary responsibility in this position was error resolution. This involved correcting unpaid bills or issues that bypassed standard payment processes. The role also required researching the source of these errors to prevent recurrence. This position was instrumental in perfecting Microsoft Office skills and client-facing professional communication.
· Continually ranked for a year 1st/2nd out of four ASMs for top sales performance · De-escalated intense discussions to reach mutual agreements · Worked together with various departments/businesses to best serve the customer
Key responsibilities encompassed leading team training seminars, analyzing daily profit margin reports, de-escalating critical client concerns, and developing sales expertise. Exceptional written and verbal communication were vital in this role, serving as the mediator between customers and mechanics.
Drove new business generation through refined prospecting and lead management. Successfully acquired potential customers via innovative strategies across digital and traditional channels. Provided tailored solutions by deeply understanding customer needs and specifications.