Kalamazoo, Michigan, United States
Natural leader with the ability to orchestrate people and resources for maximum effectiveness. Demonstrates an innate talent for recognizing and cultivating strengths in others helping them to thrive. Exceptional team player who brings a creative, solution-oriented approach to daily problems.
Manage a portfolio of healthcare clients representing a multi-million dollar book of business, serving as the primary point of contact across strategy, operations, finance, and contracting. Maintain strong client retention while driving account growth through expansion initiatives, including converting off-contract spend into contracted revenue and supporting overall account expansion. Rebuild and strengthen previously at-risk client relationships, restoring trust and re-establishing healthy partnerships through structured communication, root-cause problem solving, and proactive engagement. Support major client acquisitions that significantly expand account size, successfully navigating operational transitions and onboarding additional facilities into existing agreements. Lead executive-level business reviews and partner cross-functionally across finance, marketing, operations, analytics, and contracting teams to translate data into actionable insights and drive improved client outcomes.
- Managed daily operations, including budgeting, financial reporting, and internal/external communication. - Implemented streamlined event coordination processes, resulting in efficient execution of in-person and online events. - Enhanced external communication through the implementation of a Customer Relationship Management (CRM) system and standardized responses to FAQs.
- Planned and executed impactful conferences, ensuring client, volunteer, and participant satisfaction. - Coordinated logistics, managed timelines, and provided on-site support for events.
Managed 4 high-profile client relationships end-to-end, serving as primary point of contact for strategy, execution, and performance. Led quarterly business reviews, translating data and consumer insights into actionable recommendations to support client growth. Developed and executed product bundling and promotional strategies to drive revenue and reduce excess inventory. Identified process improvements and coordinated internal teams to enhance efficiency and client satisfaction.
- Streamlined onboarding processes by developing comprehensive checklists, email templates, video guides, and written materials. - Provided HR support to 105 employees, resolving day-to-day questions and concerns. - Spearheaded the development of a company-wide parental leave policy and contributed to updating PTO and benefit policies.
Assisted with travel arrangements, volunteer recruitment, training, budgeting, and coordinator support.
Oversaw portfolio of high-profile eCommerce clients, providing leadership across all accounts while continuing to own 4 key client relationships end-trend. Guided and supported Account Managers approving product strategies and marketing initiatives to ensure alignment with client goals and business performance. Reported on account performance, operational health, and key initiatives to executive leadership, providing visibility into team outcomes and opportunities. Partnered cross-functionally with product, marketing, operations, and customer service teams to drive execution, resolve issues, and maintain high service standards. Strengthened team effectiveness by implementing structured communication, improving alignment, prioritization, and overall delivery.