Sliema, Sliema, Malta
Result-driven Customer Success Manager possessing over 5 years of experience in B2B & B2C sales and relationship management with Chinese, Russia&CIS, US, European markets. I am driven by a deep curiosity for international business, cultural exchange, and strategic connections. My career path has allowed me to bridge communication gaps and foster meaningful relationships across borders. I am passionate about helping clients achieve their goals and aspirations by bringing immense value through personalized and professional service.
Assisted for HNWI from US, Asian countries, Russia, EU, UK, UAE based on customers' specific needs, which has led to high customer satisfaction, long-term relationships, and brand enhancement; Facilitated and enhanced collaboration with existing partner network; Conducted C-level meetings, designed customized product presentations and educational trainings for partners which resulted in 20% rise in referral business; Evaluated the market potential in various regions, including consumer and competition analysis, market size and its growth on a quarterly basis. This influenced the senior management’s decision to launch marketing campaigns and find new clients in these regions; Achieved targets of new leads through my network, referrals, and social networks and maintained active engagement with these leads through follow-up communications; Prepared business development strategy for 2023 by conducting market research, and competitive analysis. Influenced management’ choice to expand to new markets; Developed the company's product awareness at networking events and conferences, resulting in +20% incoming leads requests bringing new clients to the company.
Successfully resolved customers' urgent claims by providing a personalised approach and maintaining a high level of service. This resulted in 30% cost savings for the company and maintained the company's brand status; Established strategic partnerships with over 40 new travel suppliers and successfully maintained long-term relationships; Developed and maintained long-term relationships with clients, presented proposals to attract potential clients, resolved client issues in an effective manner.
Provided multilingual customer service ensuring effective communication and support; Accomplished annual revenue growth of 10-15% by delivering exceptional customer service, consistently executing sales plans, managing customer databases.
Performed as a company representative and interpreter at over 30 international conferences in China, Russia, Georgia, Italy with 250+ people attending; Сonducted and translated negotiations, which resulted in conclusion of over 70 agreements on favorable terms; Ensured clear and accurate communication at negotiations between Chinese, Russian, US suppliers; Translations topics included manufacturing, retail, cryptocurrency, medical equipment, education.