Alexandra Nepochataya Ermurat

12 Years in Telecom | Leading Sales Operations at BEOX | Process Optimization and Customer Onboarding | Solution - Oriented

Istanbul, Istanbul, Türkiye

About

I build bridges — between markets, people, and technologies. With 12 years in telecom, I’ve grown from Account Manager to Sales Operations Director at Beox. Working at the intersection of business and communication, making sure everything from routing quality to partner relationships is aligned and meaningful. My focus is simple: performance with clarity, strategy with empathy, and operations that truly resonate. What I do: – Lead global operations and partnerships in Voice, SMS, and CPaaS. – Manage and grow relationship, optimising routings, SLAs, and contracts — not just through numbers, but through strong, honest collaboration. – Shape how our company communicates — whether it’s through a LinkedIn post or a pitch deck. What I believe: Tech is just the tool. People are the real value. Professionalism should be clear — and human Best work often happens quietly — but always with purpose. And one last thing — I have a cat named Vasily. He lives with me in Istanbul and might secretly support Galatasaray :)

Experience

  • BEOX (On-site)
    • Director of Operations
      Jan 2024 - Present · 2 yrs 6 mos

    • Head of Sales Voice and SMS
      Sep 2022 - Dec 2023 · 1 yr 4 mos

    • Senior Account Manager
      Jan 2017 - Sep 2022 · 5 yrs 9 mos

  • CIS Sales and Marketing Manager at Air Partner
    Apr 2012 - May 2013 · 1 yr 2 mos

  • Sales and Marketing Executive Central Asia at Chapman Freeborn Airchartering
    May 2011 - Dec 2011 · 8 mos

  • Airlines Relations Manager of the Marketing and Business Development Department at Karagandy International Airport
    Nov 2008 - May 2011 · 2 yrs 7 mos

    - business correspondence with airlines - to find and to attract foreign cargo airlines in order to operate via KGF en-route Asia-Europe - to find and to attract foreign logistic companies - to find and to attract foreign customers for cargo transportation - organization of business appointments with foreign clients - organization of business negotiations with foreign clients - business trips for participation in logistics, ground handling and other conferences and exhibitions - to control customer’s payment in order not to admit the debt before the company - to serve international flights - to prepare an agreement (SGHA) between airport and airline - to be interlink between airline and airport services and airport’s management - the assistance in airlines’ problem issues - the formation of airline’s database