Farnborough, England, United Kingdom
I am a well presented, reliable, conscientious, hard-working individual, with excellent organisational skills. Always keen to work to the best of my abilities, and better myself in the work environment. I have a friendly nature and enjoy meeting new people; I work well as a part of a team or on my own initiative. I am working in a position of trust and high responsibility. I have a flexible manner, enabling me to comfortably adapt to changing work situations. My methodical and logical approach, alongside my skills allows me to contribute positively to any work situation.
I excel in data driven decision making and support business leaders in identifying the strongest opportunities to increase customer satisfaction and employee satisfaction. - Super user in EMEA for Microsoft CRM software. - Extracting data from internet based programs, using Microsoft Excel to sort the data and distribute appropriately to the relevant personnel. - Identify and recommend modifications required to improve current processes. - Decompose complex data into functional data for the appropriate levels of the consumer. - Co-ordinating customer and supplier needs with internal company departments, monitoring these requirements and ensuring they are satisfied. - Competently using Microsoft applications for day-to-day activities, combined with internal company systems.
- Personal assistance to the Customer Support Manager (CSM) - Extracting data from internet based programs and using Microsoft Excel to sort the data and distribute appropriately to the relevant personnel. - Liaising daily with international customers via telephone and email. Updating them accordingly and answering any queries. - Attending regular management meetings to discuss the accounts progress, representing the CSM in times of their absence. - Co-ordinating customer and supplier needs with internal company departments and monitoring these requirements, and ensuring they are satisfied. - Undertaking quote and order upload, ready for customer review. - Competently using Microsoft applications for day-to-day activities, combined with internal company systems. - Successfully run the account in the absence of the CSM, proficiently dealing with queries usually directed to the CSM, often involving challenging situations.