Denmark
10+ years in stakeholder, program and partner management, with 3.5+ years focusing on SaaS channel partnerships and account management. I bridge strategic thinking with tactical execution to drive results. I combine partner and sales operations experience with an analytical, systems-first approach and a strong commercial flair, translating complex data into clear insights and tangible business outcomes. Core strengths: ✅ Partner and Program Operations: Managing partner relationships from onboarding, enablement, ongoing operations, and offboarding, renewal and revenue expansion motions, and go-to-market coordination to improve partner performance and commercial outcomes. ✅ Customer Retention and Commercial Acumen: Building sustainable initiatives that increase retention and expand revenue through targeted initiatives. ✅ Process and Operations Optimization: Creating structure, streamlining workflows, designing repeatable frameworks and automations that reduce friction and improve delivery and scalability. ✅ CRM Data Strategy and Hygiene: Strong capability in CRM reporting, data architecture, and ongoing data quality practices to ensure reliable analytics and decision-making. ✅ Analytical Insight and Communication: Turning data into actionable insights and communicating them with clarity to influence stakeholders and inform strategy. ✅ Stakeholder Management and Communications: Building trust-based partnerships and alignment across partners, customers, and cross-functional teams to drive engagement and outcomes. Executing partner strategic communications and co-hosting partner events. ✅ Learning and Growth Mindset: acquiring and incorporating digital technologies to support a human-centric approach. I'm curious by nature, hold the belief that most things are figure-able, and get energized by a dynamic environment with a continuous learning culture, where I am able to actively build and contribute. Based in Aarhus and open to roles in Partnerships, Project Management, Digital Transformation/Implementation or Learning & Development, especially where structure meets problem solving and building strong relationships.
*Core Focus*: Empowering our partners to thrive within the Zensai partner ecosystem while driving sustainable, mutual growth. - Fostered strong partner relationships being primary point of contact for 50+ channel partners. - Managed daily interactions, strategic communications, renewals, enablement and escalations. - Managed the entire lifecycle of partners, from onboarding, enablement, ongoing services and offboarding. - Owned renewal strategy of partner-driven install customer base, as well as uncovered opportunities for upsell/cross-sell, delivering >105% NRR year after year. - Streamlined partner operations, building journeys to introduce automations and enabling scalability. - Measuring partner health and reporting on churn. - Cross-collaborated with CX to introduce NPS survey, enhancing partner-driven customer insights. - Uncovered opportunities for account expansion and upsells - facilitated handoff to Sales. *My role has been eliminated due to internal restructuring. Achievements: - Consistently delivered a >105% NRR of partner-driven business, successfully managing a renewal pipeline amounting to around 20% of total business revenue. (4,5-5 mil. USD ARR) - Created a renewal playbook for partner-owned accounts to standardize multiple scenarios, introducing a model of price increase tactics at renewal, using it as a growth driver. - Introduced automations to reduce manual work in renewal processes by 50%. - Co-created and contributed to the monthly dedicated partner newsletter increasing partner engagement. - Change management: led major migration project for partners and partner-owned accounts due to Microsoft product feature retirement. Collaborated across departments with Engineering, Product Documentation and Marketing. - Recognized internally and externally as a gatekeeper for the partner ecosystem: building strong partner relations that increased trust & engagement, driving retention, business growth and operational efficiency.
Primary point of contact for 50+ channel partners. Managing daily interactions, strategic communications, enablement, escalations and renewals of partner-driven install customer based. Achievements: - Consistently delivered a >105% NRR of partner-driven business, successfully managing a volume of renewals amounting to approx. 20% of total business revenue (4,5-5 mil. USD ARR) - Fostered strong partner relationships being primary point of contact for 50+ channel partners. - Managed daily interactions, strategic communications, renewals, enablement and escalations. - Managed the entire lifecycle of partners, from onboarding, enablement, ongoing services and offboarding. - Owned renewal strategy of partner-driven install customer base (350+ accounts), as well as uncovered opportunities for upsell/cross-sell -> facilitated handoff to Sales. - Delivered a series of partner webinars to enhance partner engagement. - Contributed to planning the annual in-person partner summit; panel speaker.
Sabbatical - focused on personal goals and travelling - obtained my open water diver certificate and went travelling and diving in the Galapagos Islands, among other things.