Brussels Region, Belgium
Customer IT Manager with extensive experience in onboarding strategic clients, optimizing operational flows, and managing complex international coordination. Skilled in leading cross‑functional projects, improving first‑time‑right performance, and driving service excellence. Strong communicator with a proven track record in stakeholder management, issue resolution, and continuous improvement.
The Customer Solutions department of DPD Belgium manages the integration of new projects of existing and new Key Account Customers. Such Projects include: - Assess the needs of the Key Account Customer and communicate these needs to the different departmens within DPD. - Guiding the Customer IT integration between the Key account Customer systems and the DPD systems - Document all details in our Standard Operational Procedures - Manage the total project picture and give after care until all processes run smoothly.
I coordinate (International) moves for private customers and businesses.
The DHL Parcelshop Network of DHL Parcel is quickly growing. I will be a key component to that growth. With my team, I will not only expand our shop network, but also make sure our shops offer the best service.