Greater Milan Metropolitan Area
Dinamic, strong result-oriented and experienced Luxury Retail Senior Sales Professional with proved commercial, administrative and customer-centered skills and people person's approach. Graduate, with exceptionally good interpersonal qualities and international work experience, appassionate about Service and real drive for the Luxury Retail Industry. Willing to grow professionally, ready to relocate if requested. Very fluent in different languages & confident with people of all nations and cultures. Settori di competenza: Luxury, Retail Sales, business development, high-end Customers research, translations, personal Image consulting, direct marketing, reporting, editing, CRM specialist.
Moved from Rome branch to Milan flagship store on May 2020 with an additional sales and administrative duties regarding our Brand's active collaboration with FARFETCH e-commenrce platform.
- Focused on setting and achieving high goals on everyday sales due to monthly store budgeting, still delivering an outstanding customer service to every single client. - Responsible for the correct Men's Couture department's running. - Giving daily support to internal Visual Merchandiser on her duties. - Key-Clients accounter mostly during seasonal working weeks. - Very comfortable with digital work, proud of an excellent attention to detail and 2 foreign languages used on daily basis for mails and digital content writing.
Attending to Menswear Buying sessions in Show-room; supporting personnel during sales; team stock moviment's coordination; improving of my personal sales performance with an international Clientele.
Consolidate & developing personal Client’s Portfoglio helping Boutique and Company on its growth. Top Sales performer generating about 1,5 mln euros annually. Specialised on Woman’s & Men's total look. Identifyed new business opportunities & created with a Store Manager’s approval different long-terms collaborations
- Administrated “Zegna” Boutique in St.Regis Grand Hotel (1 year), exceeded sales budget by 20% - Promoted at Zegna store as a Upper Casual Line's supervisor, combying senior sales role with supplementary duties - Reported directly to Retail Manager Europe - Developed high end accounts, focussing on Russian and Middle Eastern clients, providing personalized image consultancy - Developed “shop windows” in 5 star Hotel and “by invitation” marketing to increase high-end traffic - Most months exceded sales target by 100%
- Averaged 5prs luxury shoes per 10 customers (target 2 per 10) - Appointed Assistant to Senior Allocator - Monitored phone-calls from overseas customers - Excedeed sales targets by 10-15%, focusing on high-ends locals, foreign tourists, off-shores buyers - Scripted and delivered best Christmas telemarketing campaing to 300 clients - Cataloughed about 90% of store new clients in 4 months
- Appointed to establish B2B relationships with national and foreign customers in the Menswear sector - Focused on new markets oppotrunities identification in terms of increasing high-end wholesales of branded stocks - Created provision of specialist services to 7 clients companies in 4 european countries - Conceptualised company’s web-site by linking it to the italian global fashion B2B site “Italian Moda.com”