Doha, Qatar
I am the Project Manager for Ground Services Management at Qatar Airways, based in Doha, where I lead complex operational initiatives supporting one of the world’s leading global airlines. This role followed three years delivering strategic projects within the airline’s Oneworld Alliance and Airline Partnerships team, working across multiple stakeholders and international partners based in Asia, the Middle East and Africa. Prior to Qatar Airways, I worked at Boeing as a Project Management Specialist, coordinating the Wakulda Air Battle Management System for the Royal Australian Air Force (RAAF). Before this, I supported Boeing’s Systems Engineering, Integration and Test (SEIT) Capability as a Business Operations Specialist. My early career began at Virgin Australia Airlines, where I was promoted to Business Support Specialist after completing the Operations Stream of the airline’s highly competitive two-year High Altitude Graduate Program. I bring broad global aviation and aerospace experience across the Middle East, Oceania and Australasia, with hands-on exposure to airline alliances, network operations, operations control, cargo logistics, ground operations and cabin crew environments. I have successfully led high-impact initiatives, including Virgin Australia’s reintroduction of international flying post-COVID-19 (including services to Fiji), and have managed departmental budgets exceeding USD 5 million per month. I am recognised as a results-driven aviation professional with a strong focus on continuous improvement, strategic execution and transformation delivery across large, complex organisations. I hold a Bachelor of Aviation Management (Distinction), a Graduate Certificate in Aviation Management, and a Master of Aviation Management (Distinction) from Australia’s Griffith University, which is consistently ranked in the top 2% globally by all major ratings agencies.
I am the Project Manager for Ground Services Management at Qatar Airways, leading end-to-end delivery of ground operations and operational excellence initiatives within a high profile global airline environment. In this role, I am responsible for project planning, execution and governance, ensuring delivery on time, within budget and in line with Qatar Airways standards and business objectives. I continuously partner with senior Ground Services and operations leadership to drive process improvement, transformation and performance enhancement initiatives across airport operations. I also own stakeholder management, risk and issue management, executive reporting and data-driven decision support. As PM, I lead development and implementation of project strategies, including lean, agile and hybrid delivery models, automation of project management processes, and introduction of new tools and frameworks to improve visibility, accountability and delivery performance. Additionally, I conduct post-implementation reviews and embed continuous improvement across the project lifecycle.
I previously served as a Project Specialist for the Airline Partnerships and Oneworld Alliance team within Corporate Planning Management at Qatar Airways, based in Doha. In this role I acted as the focal point for the Vice President and Airline Partnerships Office and supported my line manager in steering cross-functional strategic projects from initiation to completion. I monitored and tracked tasks, activities, and achievements, prioritised actions and project plans, and ensured all documentation and timelines were kept up to date. The role involved: - Assigning project tasks to internal stakeholders and ensuring regular status updates were communicated to keep stakeholders informed of project developments. - Ensuring all components of assigned projects were processed, organised, and progressing according to predetermined timelines and deliverable dates. - Organising and preparing regular project meetings across the organisation, from Steering Group meetings to Working Group sessions, to maintain stakeholder alignment. - Developing and maintaining project performance databases to track overall progress and milestone achievements for management review. - Monitoring and allocating resources appropriately to streamline project efficiency and maximise deliverable outputs. - Reporting project outcomes and potential risks to the appropriate management channels and escalatingissues when necessary to ensure on-time delivery. - Coordinating tasks between internal and external stakeholders, vendors, suppliers, and other third parties based on priorities defined by project owners. - Working closely with stakeholders to support oversight of projects from kick-off through to delivery. - Assisting in budget preparation and monitored expenditures to ensure projects were delivered within their assigned budgets. - Supporting the development and design of the project management framework by defining processes, implementation approaches, and accountability structures.
I was promoted to Project Management Specialist at Boeing, where I served as the Wakulda Coordinator. In this role, I developed comprehensive project plans and deliverables, directed all phases of assigned projects, and acted as the primary point of contact for stakeholders. I established and maintained mechanisms to integrate project elements, manage product configuration, and oversee communications related to change management processes and decisions. I performed project management activities in alignment with recognised industry standards, including PMI, PMBOK, ANSI, and ISO frameworks. I coordinated the operational aspects of ongoing projects and served as the liaison between the project team and finance, planning, scheduling, and line management functions. Through trend analysis and risk assessments, I developed mitigation plans and recommended strategic adjustments to maintain performance objectives. I also negotiated project changes and integrated approved variations into project control systems to preserve work statements, cost baselines, and schedule integrity. Additionally, I led the transition and handover of completed project elements to the customer, coordinated ongoing support arrangements, and conducted formal project close-out activities, including the documentation of lessons learned. The Wakulda Air Battle Management System is a core component of the Royal Australian Air Force (RAAF) air defence surveillance network, developed and sustained by Boeing Defence Australia. It is an integrated air defence command and control system that receives, interprets, and consolidates data from more than 250 defence and civil radars and sensors to generate and display the Australian Recognised Air Picture. Since becoming operational in 2010, Wakulda has undergone incremental upgrades in collaboration with the RAAF to enhance its operational capability. The RAAF operates Wakulda at Williamtown in New South Wales and Edinburgh in South Australia.
As Business Operations Specialist at Boeing, I primarily supported the Systems Engineering, Integration and Test (SEIT) Capability. Boeing Australia is Boeing's largest subdivision outside the United States. Established in 2002, the company comprises seven wholly-owned subsidiaries, consolidating and co-ordinating Boeing’s businesses and operations in Australia. Boeing plays a leading role in Australia’s aerospace industry through its products and services, spanning over 3,000 employees across 38 locations in almost every state and territory. With an investment of more than $800 million, Boeing generates approximately $400 million per annum in export revenue for Australia through its commercial and defence products and services. Boeing Defence Australia (BDA) supports some of the largest and most complex programs for the Commonwealth of Australia, the Australian Defence Force, and commercial customers. BDA also conducts operations and maintenance for classified programs and Australian Government sites, and operates in line with the three divisions of BDS - Boeing Military Aircraft, Global Services & Support, and Network & Space Systems.
As a Business Support Specialist within the Customer Service Delivery (CSD) department, I enabled Virgin Australia's frontline and leadership team through input into, and effective planning and implementation of: - the business intelligence strategy including data reporting, synthesis of information and action planning for improvement, linked to our performance against customer experience and operational performance KPIs. - business improvement initiatives including process and system enhancements and streamlining, automation and change activity to increase productivity or team engagement. The core of this role looked for a ‘better ways to do things’ with a continuous improvement and customer focused mindset. Virgin Australia's Customer Service Delivery team falls within the Operations division of the airline and reports to the Chief Operating Officer. CSD comprises both the Ground Operations and Cabin Crew departments.
The Virgin Australia High Altitude Operations Graduate Program was based in the Virgin Australia head office at South Bank, Brisbane and Brisbane Airport. During the program, I rotated across divisions to gain a well-rounded understanding of the business. The Virgin Australia Group is Australia's second largest airline comprising of Virgin Australia Airlines, Virgin Australia Cargo, Velocity Frequent Flyer and Virgin Australia Regional Airlines. Network Operations: - Crew Planning Services (Flight Crew and Cabin Crew) - Flight Crew and Cabin Crew scheduling Airline Operations: - Operations Control (Aircraft Fleet Positioning) - Customer Disruption Services - Domestic, International and Interline Passengers (CDS) - Tactical Operations (Post Roster Publishing) - Managing the AirServices Australia Ground Delay Program (GDP) for Brisbane, Melbourne, Perth and Sydney airports (Slot Control), using the METRON HARMONY program - Crew Control (assisting with Hotel and Accommodation services for all Flight and Cabin Crew - HOTAC) Flight Planning Services (FPS): - Flight Dispatch - Slot Control - Passed full line check exam to be slot rated and certified using Metron Harmony - Load Control Virgin Australia Cargo: - Based at Brisbane Domestic Airport - Project Coordinator for the introduction of Piece Level Screening (PLS) for all domestic cargo items - Project Coordinator for the transfer of a cargo agent contract from one vendor to another at a large regional airport Customer Service Delivery (Ground Operations) - Completed Brisbane Airport Guest Services Agent training Member of the Virgin Australia Special Assistance Team (SAT) During the Program, Alexander was supported through: - Induction training - Mentors who provided coaching and guidance - Buddy allocations from experienced colleagues - Ongoing master class events - Leadership and functional development
As Operations Controller, I was responsible for maintaining the integrity of company operations by coordinating resources, minimising disruptions, optimising customer service, cost and resource utilisation, whilst ensuring the requirements of engineering, commercial, flight operations and airports were met. His role ensured that the functions of the airline's Operations Control Centre (OCC) were performed and maintained to the highest standards of safety and efficiency in compliance with the requirements of JETGO Australia's company Operations Manual. Key responsibilities of this role included: - Monitoring daily aircraft movements and delays - Developing and implementing disruption recovery scenarios considering aircraft, crew, maintenance and customer requirements - Creating accurate daily movement sheets that will be used by external and internal parties - Daily slot management through METRON by ensuring compliance and liaising with Airservices Australia and all Airport Managers/Coordinators - Liaising with Flight and Cabin crew during day of Operations - Providing support to all ground handlers - Liaising with airport authorities and aircraft refuelers - Reporting to the Operations Manager
As a Technical Expert at the Apple Store Brisbane (CBD), I tended to Genius Bar appointments for iOS, iPadOS, MacOS, WatchOS, HomePod and Beats devices. I was an Apple senior technician (Expert level), providing leadership through knowledge, sharing his experience with younger team members, and performing training of newly hired Specialists. At Apple, I gained almost 4 years of experience in creating the best customer experience possible by enriching customers lives through the company's technology.
As a Technical Specialist, I was certified by Apple as an iOS, iPadOS, MacOS, WatchOS, HomePodOS and Beats technician. I performed repairs and troubleshooting on the wide range of these devices after passing all Apple Expert exams with a 100% score. This role encompassed attending to Genius Bar appointments with customers at the Apple Store Brisbane CBD, and providing a wide range of after-sales support to all owners.
As a Specialist, I served as a sales representative that sold all Apple products at the Apple Store Brisbane (CBD), most notably during the iPhone 6 launch period. Tasks undertaken ncluded cash handling and following world renowned visual standards set by the brand. The role required a strong customer focus, an ability to talk about products at a professional level, an extremely large knowledge base of the company’s products and excellent communication skills.