Valbonne, Provence-Alpes-Côte d'Azur, France
I help organisations transform customer engagement, service operations and business processes through Agentic AI and intelligent business applications. As a Director, AI Business Solutions at Microsoft, I work with enterprise customers, partners and field teams across EMEA as well as the Product Group in Headquarters to accelerate AI adoption, realise measurable business value and shape the future of AI-driven business transformation. My focus spans Customer Experience, Contact Center transformation, enterprise automation and AI Business Process solutions, helping organisations move from experimentation to scaled business impact. This aligns closely with Microsoft's AI Business Solutions vision of transforming core business operations through AI, automation and intelligent business applications. Beyond customer engagements, I am a Toastmasters-trained keynote speaker who delivers executive workshops and presentations in English, French, German and Spanish on AI, digital transformation and the future of business technology. Highlights - Helping leading organisations including Telefonica, Turkcell, BNP Paribas and Garanti Bank unlock multi-million-euro savings whilst improving customer experience, employee productivity and operational efficiency. - Leading and coaching high-performing international specialist teams across diverse markets and cultures. - Supporting Microsoft's position as a trusted transformation partner in the era of Copilot, Agentic AI and intelligent business applications. - Speaking regularly with executives, customers and industry communities on the practical application of AI to business transformation, including topics such as AI-led customer service transformation, Agentic AI and the future of customer engagement. I am passionate about how AI can augment people, transform business processes and enable organisations to deliver better outcomes for customers, employees and society.
Driving Microsoft's EMEA AI Business Process portfolio growth and end-to-end execution by driving customer value relisation through strategic motions, product roadmap prioritisation and targeted sales initiatives as Principal Global Black Belt in the in the EMEA Leadership Team.
Leading the EMEA Technical Specialists (Global Black Belts) for growth of Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
Leading the International (EMEA, LATAM, APAC) Technical Specialist Sales team for Contact Center AI solutions. Customer workshops in Brasil, Germany, France, Spain, Japan, South Korea and Thailand.