Norristown, Pennsylvania, United States
- Supervises and coaches a team of DI Specialists and Coordinators - Supports DI Coordinators in oversight of workflows and the development of employee training materials/programs - Conducts scheduled team meetings as well as quarterly 1:1 and annual reviews - Produces and maintains departmental performance reporting, analytics, and procedural documentation - Acts a liaison between clients, requesters, and MRO. Serves as a primary knowledge resource for all Disclosure Integrity related processes - Partners with Operations, Legal, and Compliance departments on processes/policies
- Implemented and managed a workforce management program which optimized employee scheduling and production - Regularly pulled and analyzed reporting on production and other key metrics for contact center - Managed a team of 15-18 customer service representatives including hiring, disciplinary actions, and terminations - Provided live support for team for questions and assists with escalated calls/cases to provide quick issue resolution for callers - Served as a resource for changing telefony scripting and settings for all departments
• Responsible for staff, including interviewing, hiring, scheduling, and disciplinary action • Manages live music center, including contract negotiations with artists • Oversaw acquisition and implementation of a liquor license • Reviews financial information and makes adjustments where needed
Organizes elements related to entertainnment at a busy winery and event center. Daily tasks include: • Keeping track of ticket sales • Communicating with performers & agents • Oversees seating accommodations • Expert problem solver • Interacts with patrons to accommodate unique needs