Alexander Welte

Head of Customer Service

Zurich, Switzerland

About

>20 years experience in operations-related roles including manufacturing, customer service, supply chain management, purchasing, logistics and product development. > 10 years leadership experience with teams > 50 team members and up to 9 direct reports 5 fluent languages. Strong in idea creation as well as implementation with high performance impact either monetary or efficiency

Experience

  • Head of Customer Service at Hapa AG
    Jan 2024 - Present · 2 yrs 6 mos

  • IWC Schaffhausen (10 yrs 9 mos)
    • Associate Director Supply Chain
      Jul 2017 - Dec 2023 · 6 yrs 6 mos

    • Head of Customer Service Operations
      Apr 2013 - Jun 2017 · 4 yrs 3 mos

  • Manager at Helbling Business Advisors AG
    Mar 2011 - Mar 2013 · 2 yrs 1 mo

    Restructuring projects, quality improvements, production optimization, lean management, suppy chain management

  • Head of Execution Excellence at Franke Coffee Systems AG
    Apr 2009 - Feb 2011 · 1 yr 11 mos

  • Franke Foodservice Systems (6 yrs 3 mos)
    • Director Business Improvement
      Aug 2006 - Jul 2008 · 2 yrs

      Responsible for the introduction of LeanSigma within the european organization

    • Director Logistics
      Jan 2004 - Jul 2006 · 2 yrs 7 mos

      Responsible for purchasing, warehousing and logistics

    • Special Projects Manager
      May 2002 - Dec 2003 · 1 yr 8 mos

      Strategic Projects and Business Plans