Vienna, Vienna, Austria
"The happiness of your Life depends upon the Quality of your Thoughts" (Marcus Aurelius) • Long term Experience within international and leading Enterprises within their Industry • General Management, Marketing, Purchase, Sales, CRM and After Sales of Premium FMCG • Employ, Coaching, Development and Leading of Coworkers • Database Marketing and Sales of Value Adding Services B2B/B2C • Development and Implementation of business Strategies, Plans and standardized Processes • Start Up Business (B2B/B2C) • Creativity, Brand Value Orientation, Adaptability to different Industry Sectors Specialties: • Financials P&L • Business Development • Sales Management • Key Account Management • Marketing B2B/B2C • Sales Operations • People Management • Recruiting • Direct Sales • Retail • Customer Relations Management
Comprehensive responsibility for the Customer Service Department
Responsible for customer service, sales B2B, marketing, market communication, public relations, customer billing, events, funeral service, printing line, uniform management and the funeral museum. "Bestattung Wien" is the largest undertaker in Austria and a competent partner in the event of bereavement - 16times in Vienna. The individual farewell, the optimal support of the relatives as well as reliability and respectful behavior have top priority.
General Management (B2B: C&C, Hotel and Customer Care, Coffee Shop & Bakery, Restaurant & Leisure, Education & Healthcare, Office and Small Business, Catering & Work Place) www.tchibo-coffeeservice.at
Responsible for the Business Unit POS in Austria: Marketing, Sales, Key Account, CRM and full P&L responsibility www.royal-canin.at/ www.royalcanin.com
Member of the management board and responsible for the business segment B2B: (Office, Customer Care, Travel, HORECA, Key Account management, B2B Marketing, Customer Service and Back office) www.nespresso.com
- 1994 purchase and trend scout - 1995 head of purchase department - 1996 head of purchase department, trend scout, Head of sales department indoor service, acquisition and development of key account customers